| Address: | Gurgaon, Haryana, 122001 | | Website: | www.marutisuzuki.com |
I had given my car on 24th June for servicing to Maruti Competent (Sector 34, Gurgaon). The car was in perfect condition and just required the normal timely servicing. Car was picked from my home by competent driver and it reached their service station without any issue. After couple of hours I got a call from competent that there is a problem in the engine and the engine has got seized. The cause they told me was the last diesel which was filled in the tank was of bad quality.
When I escalated this to Maruzi Suzuki then they took time to analyze and responded that there was a manufacturing defect in the engine due to which engine has failed. Even though my car is under extended warranty, engine failure happened at Maruti dealer’s workshop and the cause is manufacturing defect they are not replacing the engine. They are forcing me to get the engine repaired which will certainly impact the value of the car and also if there is manufacturing defect in one part of the engine then it would have also impacted the other parts of engine
I am escalating this with a hope that an action would be taken against harassing the customers Was this information helpful? | 
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