Respected Sir/Madam
This is a compliant regarding glass breakage of a brand new Maruti Swift car. I bought a car before 8 months from Sawani moters Amritsar. Last week when my family was travelling, suddenly the front glass got a scratch like breakage with a mild sound. Right the moment itself i took car to the local maruti service center. And they says that it is due to an unexpected hit with some small stone. And we took to two three mechanic shops, they all says that it is due to the wrong fixing of Glass. They said this is routine complaint with swift car.
Again when we contact service station for any remedy. Now they says that one spot is there on glass, and it says glass has a hit with small candy size stone. And they gave two choices either replacing glass on insurance or by giving cash. If it is cash i have to pay Rs 6000, or if it is through insurance Rs 750 plus labor charge. Insurance bonus will be redeemed if i chose this option.
My query is whether i will get any justice for this. Or i will have to pay all these amounts for some manufacturing mistake. Is the front glass of Maruti Swift cant survive from a normal hit of a stone like they justifies.
I have no hope in filing a complaint like this. But just making using of this facility
If the concerned authority have any right to do something please help a consumer like me.
Car No. PB 02 CY 5789
Name: Gaytari
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