Maruti Suzuki India — undue delay in vehicle delivery.

Address:

Fortune cars, Bhiwadi, Rajasthan, Alwar, Rajasthan

Tele no. - [protected]/ [protected]
Hav rajendra singh (Indian army)
Vpo - bilaheri, th.- kotkasim
Dist.- alwar (Rajasthan - 301702)

30 may 2019

Dear sir,
Greetings for the day.

1. Reference is made of my previous complaint nos.[protected] dated 08 may 2019 and[protected] dated 23 may 2019 respectively.

2. I had booked a new car make - maruti suzuki type - wagon r vxi 1.2 ltr petrol at your authorized maruti suzuki dealer “fortune cars” kotkasim branch dist.- alwar, (Rajasthan) in the month of march 2019. The representative of agency mr. Manoj kumar ([protected]) assured me that vehicle is available and provided me the availability certificate.

3. Subsequently i had submitted a purchase order of rs. 4, 33, 392.00 issued from csd depot jaipur, rajasthan to mr. Manoj kumar on 08 may 2019. As per the current policy in vogue of hq gs branch, indian army the dealer is to provide the vehicle within 2-3 working days after receiving the purchase order. He assured me to deliver the vehicle very shortly, but till date he has not delivered me the same, even though he is not giving any specific date of delivery. He is not giving any positive or fruitful response. When i repeatedly request him to deliver the vehicle at the earliest, he said you are free to make any complaint at anywhere. He has also threatened that he will get my purchase order cancelled.

4. This kind o[censored]ndue delay is somewhere diminishing the high image of maruti suzuki pvt ltd.in view of the above, you are humbly requested to look into the matter judicially and instruct the concern agency to deliver the vehicle as soon as possible. Your kind co-operation in this regard will be highly solicited.


Regards