Maruti Suzuki India — Unethical behaviour and inconvenience occurred

Address:

683562

Dear Sir,
I have booked swift dzire tour from popular showroom mamangalam on 10th of March by confirmation that I will get the vehicle in old price and have to pay in old price, according to that I arranged the finance by bank which was arranged on 14th but lately came to know that the invoice was raised on 16th only. The sales executive promised that the vehicle will be delivered within five days from booking date. On 17th the executive called up and said that I have to pay the difference amount between the new price and the old price of amount 7500 and I agreed to that. At the time of booking Two door power window was offered and confirmed by the executive and team leader but it was cancelled saying that it can't be done as they don't have the permission to do, as the tour kit is done on the basis of the consumer offer. Firstly they agreed to do and later without informing me they are cancelling, it's not the right way to do after the sales booking is done. Again I reconfirm about the delivery as the next week government holidays are coming and before that vehicle has to take temporary registration and after that permanent registration and after three days only the vehicle can be done for fitness test and this whole things will be done if the vehicle was taken for temporary registration on 16th. On 18th morning the accessories section called me for the confirmation of tour kit fitting in the vehicle and i was agreed but within time executive called me out for some amount dispute and i told him to stop everything and after the talk and confirmation we can proceed. I went to the showroom at 11 30 am and there was a dispute in the delivery time and amount clarification, he told me that he will speak to his team leader and sales manager and will get the confirmation by the evening. I told the executive that I will pay the balance payment at the time of delivery because I was lost the hope from them and he agreed and told him no tour kit has to be done till i get confirmation reply from your side but as i went out of the showroom he given confirmation to accessories section for kit to install which i came to know in this morning. Now the issue is that the finance which was ready on 15th and the first due date is coming on 7th of April 2016 and by this time only vehicle will be ready for running. Due to the careless and communication gap made by the executive and team from popular i will be suffering. I was really cleared to the executive that if i am getting the vehicle in old price payment only the vehicle has to be billed. This booking was done by refusing the indus motor by saying that vehicle will be delivered in five days. Now it's been 9 days passed vehicle is still in the showroom by committing wrong assurance. At last they are saying that everything will be done by 22nd of March if I pay the balance amount. On what guarantee will I have to pay. I request you take necessary action and implementation for like this issue and now i decided to cancel the vehicle for the behavioural attitude from popular team because it made me financial loss and time loss. This is my 2nd issue from this dealer. Hoping that a positive reply and steps will be taken from your side for the attitude and delay they have done to me.