Maruti Suzuki India — Unfulfilled service request | |||||
Dear Sir/ Ma'm I have purchased a Maruti Suzuki Vitara Brezza Vehicle in Nov 2016 which has completed 5200 KMs of run as on 17-02-17. However while moving on a National highway very much within the prescribed limit of 80 KMs Per Hour, the vehicle ran over a small brick which resulted in a considerable damage to the front left tyre(Pic attached). When contacted, the agency(Max Auto, Sangrur) refused to entertain any request regarding this, lamenting that the guarantee does not cover the tyres. this has caused great disappointment to me as there is no excuse why a brand would prefer cheap tyres as a default accessory in their prime product. considering the brand value of Maruti Suzuki, such kind of negligence and consequent disservice is unprecedented on your part. I would also like to comment on the display name for your customer service e mail read 'ATM Queue'. what does this depict..? Do you mean to degrade your customers by telling them that they are standing in a damn queue and may or may not be heard. Mind you.. this may cost you dear. Your poor service, denial for redress of grievances, and your arrogant attitude are simply Provocative. Please look into the matter and respond early or social media may be the way forward for me. Regards Karamveer [protected] Was this information helpful? | |||||
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Maruti Suzuki India customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Sir/ Madam,
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I have purchased a Maruti Omni E Petrol Vehicle in Nov 2016 which has completed damaged inside the newly omni. However while moving on a Road at Port Blair very much within the prescribed limit of 40 KMs Per Hour, the vehicle ran over a small brick which resulted in a considerable damage to the front and back. When contacted, the agency (Agency House, Maruti Authorised Dealer, A & N Islands) refused to entertain any request regarding this, lamenting that the guarantee does not cover the Body and all sounds this has caused great disappointment to me as there is no excuse why a brand would prefer cheap body built and its parts also as a default accessory in their prime product. considering the brand value of Maruti Suzuki, such kind of negligence and consequent disservice is unprecedented on your part.
[
I would also like to comment on the display name for your customer service of Andaman & Nicobar Islands at Port Blair is very poor because of they have no time to attend to our complaint several approach has been done by the customer services of Maruti Suzuki, Agency House, Show Room VIP Road and workshop at Garacharma – 744105. The details of Vehicles are as
Reg. No – ANOI L 6847
Chasis No – MA3EVB11SO1717120
Engine No – F8BIN4929427
Colour – WHITE
Body Type – SALOON
Owner Name --- M.MAHESH KUMAR
Address – BRICHGUNJ, PORT BLAIR, NEAR MSS WATER SUPPLY, KAMARAJ NAGAR, A & N Islands
M.No --- [protected], [protected]
[
[
I have purchased a Maruti Omni E Petrol Vehicle in Nov 2016 which has completed damaged inside the newly omni. However while moving on a Road at Port Blair very much within the prescribed limit of 40 KMs Per Hour, the vehicle ran over a small brick which resulted in a considerable damage to the front and back. When contacted, the agency (Agency House, Maruti Authorised Dealer, A & N Islands) refused to entertain any request regarding this, lamenting that the guarantee does not cover the Body and all sounds this has caused great disappointment to me as there is no excuse why a brand would prefer cheap body built and its parts also as a default accessory in their prime product. considering the brand value of Maruti Suzuki, such kind of negligence and consequent disservice is unprecedented on your part.
[
I would also like to comment on the display name for your customer service of Andaman & Nicobar Islands at Port Blair is very poor because of they have no time to attend to our complaint several approach has been done by the customer services of Maruti Suzuki, Agency House, Show Room VIP Road and workshop at Garacharma – 744105. The details of Vehicles are as
Reg. No – ANOI L 6847
Chasis No – MA3EVB11SO1717120
Engine No – F8BIN4929427
Colour – WHITE
Body Type – SALOON
Owner Name --- M.MAHESH KUMAR
Address – BRICHGUNJ, PORT BLAIR, NEAR MSS WATER SUPPLY, KAMARAJ NAGAR, A & N Islands
M.No --- [protected], [protected]
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Dear Sir/ Madam,
[
[
I have purchased a Maruti Omni E Petrol Vehicle in Nov 2016 which has completed damaged inside the newly omni. However while moving on a Road at Port Blair very much within the prescribed limit of 40 KMs Per Hour, the vehicle ran over a small brick which resulted in a considerable damage to the front and back. When contacted, the agency (Agency House, Maruti Authorised Dealer, A & N Islands) refused to entertain any request regarding this, lamenting that the guarantee does not cover the Body and all sounds this has caused great disappointment to me as there is no excuse why a brand would prefer cheap body built and its parts also as a default accessory in their prime product. considering the brand value of Maruti Suzuki, such kind of negligence and consequent disservice is unprecedented on your part.
[
I would also like to comment on the display name for your customer service of Andaman & Nicobar Islands at Port Blair is very poor because of they have no time to attend to our complaint several approach has been done by the customer services of Maruti Suzuki, Agency House, Show Room VIP Road and workshop at Garacharma – 744105. The details of Vehicles are as
Reg. No – ANOI L 6847
Chasis No – MA3EVB11SO1717120
Engine No – F8BIN4929427
Colour – WHITE
Body Type – SALOON
Owner Name --- M.MAHESH KUMAR
Address – BRICHGUNJ, PORT BLAIR, NEAR MSS WATER SUPPLY, KAMARAJ NAGAR, A & N Islands
M.No --- [protected], [protected]
.
Regards
M.MAHESH KUMAR