Maruti Suzuki India — unnecessary charges of damage car, steering vibration, damage by service centre

Address:	394101
Website:	Www.amarcars.com

Dear mr. Sanjeev grover,

Car : dzire zdi plus

Reg. No: gj05rb8324

Chassis no: ma3czf03shh174910

Engine no: d13a-3142657

Awner name: ashishkumar chhaganbhai tejani

I ashish tejani, had bought my new maruti suzuki desire from your showroom on 20 october '2017. Just after delivery of 4days i had complained regarding the vibration observed in steering.

After that when i had given my car for 1st service, at that time also the service centre people had ensure that there are little bit errors in steering and they will rectify it other then this no other problem my car is having.

Again after 10days of servicing i had called mr. Jigar kansara of amar cars at kapodara that still my problem/issue of vibration in steering is not resolved and also abnormal sound is observed by me.

At that time he also told same thing that when again u will be giving the car for service we will resolve your issue for sure.

Now for the 2nd service i called amar cars at kapodara for servicing of my car, they sent a driver to pick up the car at my residence. Now the service centre calls asks me about the problems in car at that time also i had informed regarding the same steering vibration and sound issue. Then they had taken trial of car and informs about the damage in bottom part of car they had observed. But it's there driver who picked the car from home had damaged the bottom part as jumped the car on bumper. Now they are asking for the damaged part charges which i am not going to pay because it has been damage by there driver. My car is standing from last 3days in service centre.

For 3 times i had complained upfrontly for vibration and abnormal sound issue of steering which hasn't been solved till now, and now they are asking unnecessarily for the damage charges which is not done by me which i am not going to pay.

So i request you to please resolve my issue to the earliest and return my car. Otherwise i will take initiative of complaining this issue in grahak suraksha or i would be returning my car back to you if you are not able to resolve my issue.

So i can not afford it.

Regards

Ashishkumar tejani

Mobile number : [protected]