Dear Maruti Team,
I hope this email finds you well. I am writing to express my deep disappointment and frustration regarding the recent experience I have had with your dealership (TCS AUTOWORLD, NEELAM CHOWK, FARIDABAD). I placed an order for a [Car- Brezza Lxi CNG] on [07/09/23], with the expectation that the car would be delivered to me in a timely manner. Unfortunately, this has not been the case, and I have also experienced harassment with respect to adding accessories to my order.
First and foremost, the non-delivery of my car as per the promised timeline has caused me significant inconvenience and has negatively impacted my daily life. When I placed the order, I was provided with an estimated delivery date of [07/10/23], and I made arrangements accordingly. However, it has been [One month] since the promised delivery date has passed, and I have not received any updates or information regarding the status of my order.
The lack of communication and transparency from your end has been extremely frustrating, as I have had to repeatedly reach out to your customer service department for updates, only to be met with vague responses and no concrete information about when I can expect to receive my car. This has caused me undue stress and uncertainty, and I believe it is unacceptable for a reputable car dealership to treat its customers in this manner.
Furthermore, I would like to address the issue of harassment I have experienced with regard to adding accessories to my order. While I understand the importance o[censored]pselling and customization options, I have been subject to persistent and unwarranted pressure from your sales team to add various accessories to my order. This has made the car-buying experience extremely uncomfortable and unprofessional.They are continuously supplying Brezza base models to other customers on the basis of accessories purchase but I refused to purchase accessories costing approx 70~80k so they delayed my vehicle delivery.
I strongly believe that customers should have the freedom to choose accessories and upgrades according to their own preferences and budget, without feeling harassed or coerced into making additional purchases.
In light of these issues, I kindly request the following actions to be taken:
1. Provide me with a clear and updated timeline for the delivery of my [Car- Brezza Lxi CNG], and ensure that this deadline is met without further delays.
2. Improve communication with customers, keeping them informed about the status of their orders and any changes in delivery timelines.
3. Address the harassment I have experienced from your sales team and ensure that your sales representatives respect customers' choices and preferences when it comes to adding accessories.
I trust that you will take my concerns seriously and work towards resolving these issues promptly. I have been a loyal customer for many years, and I hope to continue being a satisfied customer in the future. However, for that to happen, I expect my concerns to be addressed in a satisfactory manner.
I look forward to a swift resolution to this matter. Please do not hesitate to contact me at [+91-[protected]] to discuss this issue further.
Sincerely,
Gaurav Goyal
Contact No. - [protected]
Booking Date- 07/09/23
Model- Brezza Lxi CNG (Colour- White)
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