[Resolved]  Maruti Suzuki India — Wagon r duo tn38ap9846, service issue

Address:

Coimbatore, Tamil Nadu, 641018

My name is Kumaresu, Mobile No. 0 [protected], I am located at TamilNadu, Coimbatore. I using Wagon R Duo, TN38AP9846 vehicle for he past 8 years and i am giving service to Authorized service centre ABT Maruti- Puliakulam branch only. 22nd December i received call from ABT Maruti-puliakulam branch said there was an offer Rs.999/- and some kind of service included this offer, and asked me to utilise this. I also told ok, but i am having engine off issue while going with gas and same to be corrected. The issue was, Engine will go off while using gas at high speed to low speed, that is if remove the leg from accelerator, the engine will shut off and it will not start immediately even gas or petrol. it will take time to restart. They said this issue is due to the Gas kit block, once the kit cleaned it will be solved. After this i send a vehicle and they return back on 24.12.2015 only pipe line cleaning and they charged Rs.1250/- They told the Diaphragm not available and it will be received one or two days and we will informing you once received the part. After two days they informed me that the parts were received (on 4th January 2016)and send a vehicle for kit cleaning. I sent and they were cleaned and changed all necessary parts and technician Mr. Shanmugam informed me that the vehicle serviced and took long trial and now there is no issue, vehicle was perfect. For this they were charged Rs. 3000 for spare parts and Rs. 3217 for service charges on 6th January 2016. Totally i paid Rs. 6217/-. After received the vehicle, i filled the Gas on 10th January 2016 (Bunk Gas only i am using) changed from Petrol to Gas, after 1 Km, again same problem engine off issue and one more complaint added that Bomb blasting sound from engine area. I understand that this sound is because of water entry inside the spark plug after water wash. Because i had same experience before 2 times in the same branch after serviced the vehicle and they cleaned the plug and corrected. I reported this and they asked me again to come to office for checkup. After one hour they came and told that the Ignition coil got weak and same to be changed. I was shocked, because i given a vehicle for kit cleaning not Ignition problem. I explained my past 10days history and they told ok, pl. leave the vehicle for one more day for full checkup. I also given a vehicle and next day again same dialogue, the ignition coil to be changed. I asked to get a letter from Maruti saying that this coil was the problem and same to be replaced. Then technician told i will ask work manager to talk to you. Manager (mobile No. [protected]) called me and after very long discussion same dialogue from the manager. i explained from the starting to end and Manager asked to to give some time to full analysis. After analysis again he told me to change the Ignition coil. I fed up with ABT Maruti service and asked to return my vehicle without changing the Ignition coil. My worry is they would have told earlier before cleaning the kit or before doing the kit cleaning they took trial and they were not identified any issue. After cleaning this only this problem started. I don, t know how to resolve this. I requested MARUTI UDYOG discuss with ABT Maruti and resolve this issue.