[Resolved]  Maruti Suzuki — Manufacturing Defect and Poor quality controls of Parts

Address:

Agra, Uttar Pradesh

Mr Kenichi Ayukawa Managing Director and Chief Executive Officer Maruti Udyog Limited 07 Jul 2015 Dear Sir, I, Commander (Dr) PS Josan purchased Marui Dezire No: UP80CQ 0128 on 09 Sep 2013. The Engine and Chassis No: are D13A2159295 and MA3FJEB1S00S00389315 respectively. It is to note that I came to know during balancing and alignment at 16258 km that my first left rear tyre got worn out. I immediately informed the service centre about this matter and after some checking they informed me that everything is fine and I need not worry. However, during service at 20505 km at M/s Prime Motors at Agra on 20 May 2015, I was informed that my second tyre was also worn out. The service centre was unable to find any reason as to why the tyres are getting worn out so quickly. It is to note further that I am regularly getting my vehicle’s alignment and balancing done at every 5000 km. Moreover, during service at 20505 km service, I informed service centre that lot of sound was coming either from left front or rear wheel. But, they were unable to detect the exact fault. Again the vehicle was given to M/s Prime Motors at Agra on 16 Jun 2015 for detecting the fault. They replaced rear Shocker Assembly (one side). Even after changing the rear shocker assembly the sound was still coming. The vehicle was again given to service centre on 20 Jun 2015. They now changed Caliper Pin Assembly of both front brake assembly. However, the sound reduced a little but was not completely stopped. The service centre informed me that it is due to worn out tyres. In view of the above, I strongly feel that there is major manufacturing defect in the vehicle that is why my two tyres got worn out so quickly. I am of the opinion that the parts fitted in the vehicle are of poor quality. I therefore request M/s Maruti Udyog Limited to rectify the problem so that the other tyres do not get worn out so quickly and the worn out tyres may be replaced as the vehicle is still in the warranty.