Maruti Suzuki — Manufacturing defect of my new car

Address:

Hyderabad, Andhra Pradesh, 500018

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Hi team, sir/madam


I’d like to draw your attention to an unpleasant and memorable experience i had to undergo with my family members yesterday with my new marutisuzuki celerio zxi amt.

Chasis number:ma3etde1s00263442lf
Engine number:k10bn1907306

We purchased the car on 21 dec 2015 at gem motors india pvt ltd at hydernagar kukatpally (Hyderabad)

While we are going to temple to make pooja of our new car this incidnet took place which is unforgotable in our life.

When we are on the way to temple, as of sudden fire lighten up from the front side of the car and we immediatlely stopped the car and pulled out our family members. We

Opened up the bannet of the car and saw that the radiator and parts nearer to radiator burnt out completely. We immediately called to customer care and informed the

Sitaution and requested them to assist us asap.

Meanwhile people side by the road assisted us to stop the fire in the car so it wouldnt lead to catch up the fire to petrol flow pipes which may leads to disaster.

This incident took place in middle of the city around 6:30pm and where the customer care people responded to us after 4hrs and they sent a trolley vehicle by around

1:00am midnight where the trolly vehicle condition is very poor.

If the same situation arises outskirts of city will the marutisuzki customer people will respond to the customer in the same manner?

Currently vehicle is at service centre and the agm said the maruti people will come and investigate why the fire took place and what would be the cause but no one has

Come and agm didnt responded back until we called him.

Agm and gm response is very poor. We believe this as a manufacturing defect of the car.

Kinldy treat this as a high priority case and do the needful to us.

We cannot take the car with part replacement as we are not satisfied with the response from you and we cannot forget with the incident happened.

We dont know what other defects are there in car which occurs in future.

We request you to kinldy replace the car to us.

Suspect if the incident leads to major fire accident on the roads, how many people have injured because of this.

I believe the management team will take immediate action on this and hoping a positive results for us.