Maruti Suzuki Pasco Automobile Gurgoan Sector 17 18 Dividing Road — Misrepresentation that bill has been sent by post but not sent and thereafter three days it said that it is not my duty.

Respected Sir, A vehicle HR 26 BN 0186 has been put for insurance claim at the Pasco Automobile at Gurgoan sector 17 18 dividing road. The vehicle had been repaired on 25/02/2015. It was requested by the insurance surveyor that to send the original bill of repair with receipt to the surveyor by post to the concerned surveyor at the address VK Indora RZ-36 Main road Palam colony New Delhi 110077 on the same day and mail it immediately as the bill generates so as to the insurance co. Can make payment at earliest to the customer. on 25/02/2015 it was confirmed by me from Mr. Jia Ulhaque ph. no [protected] the adviser of this case that bill has been dispatched at the above address. I asked again on 26/02/2015 that bill not delivered please see the matter but it was again assured that bill has been dispatched. On 27/02/2015 I again contacted to Mr. Jia that if you courier the bill it delivers on the next day he said I have sent the bill. On 28/02/2015 I once again remind that the bill in question has already been delayed for three days confirm the delivery from the concern agency in reply he uttered after wasting three days that it is not his duty to send the bill. I have conveyed this to Sh. Vinay Sharma ph. [protected] to comply these requirement voluntarily in routine and assured the services. My request is that, In view to give good service to the customer your good self must do for customer as under, 1. As the bill generates it should be mailed immediately without loss of time to the concerned surveyor. 2. As the customer makes payment his original bill with payment receipt must be sent to the concerned surveyor by post on the same day. 3. The satisfaction /discharge voucher must be get signed from the customer and be sent with the bill. All three requirements are a routine work and must be done voluntarily. I have a very bad experience from your concerns their employee least bother the customer requirements. In query the utters that it is customer duty to take care. Respected Sir, My aim to lodge this complaint is only to ensure good services to the customer instead of blaming them and misguiding misrepresenting the fact on ph. query and even not bothering the matter.. I hope if any competent authority takes initiative in like matter I would like to meet him personally for the like matter to be discussed in the interest of the customer services. With regards Vinod Kumar [protected]