Maruti Suzuki — Poor Warranty attention

Address:

Krishnagiri, Tamil Nadu

I have an Ertiga TN70H6680 purchased from M/s Amman Cars - Hosur. It has run about 70000Kms till date. Till 55000 Kms, I did not face any problems and the vehicle is really good. At 55000 Kms - the gear shifting from 3rd to 2nd gear was not happening. When I had given for service attention at M/s Amman Motors, I was asked to replace the clutch disc and clutch assembly on chargeable basis and they assured replacement of one part in warranty. No one at M/s Amman was ready to justify the reason for replacement of clutch through chargeable basis. When I insisted on the contact details of M/s Maruthi - Service Engineer, they were not ready to provide. Later they agreed to replace only the warranty replacement part and returned the vehicle without replacement of Clutch assly. After 10000 kms (at 70000 Kms) I faced the same problem repeating. Now I had given them back to service to M/s Amman - Again I was asked to replace the Clutch Assly on chargeable basis. No body is clear as to why it has to be replaced. M/s Amman now reports charging for the part which was replaced through warranty during last service. Just charging the customer for the sake of sales would not help Maruthi on long run.There was also no intimation from Maruthi during the hand over of first service stating that the part replaced under warranty once, would be chargeable next time.