Maruti Suzuki — Regarding car service

Address:

Ghaziabad, Uttar Pradesh

Dear sir, I have given my car Registration No. UP14BD465, Alto LXI Black Color on date 23 oct to T R Shaweny workshop, Sahibabad Industrial Area Site 4, Sahibabad, Ghaziabad, Uttar Pradesh 201012, clam for insurance ( Change of left front light, front bumper and both front panel dent and painting). Mr. Arvind who is executive and responsible for all the above work, he was promised to deliver my car on Saturday or Sunday 31 oct / 1 Nov inthat in between I have call many time to asked my car status, he was never call me and told about my car status . Satursday (31 oct )Morning I call and asked would you deliver my car or not but he say no sir tomorrow I will then Sunday ( 1 Nov) morning around 10 o clock I make a call and asked could you deliver my car or not and he said that yes sir your car is ok and we delivered it around 2 pm . Again I call around 1.40 pm but he did not picked up my call even I call him 2-3 times so finally I call to Manager ( his name is arvind no. is [protected]) but he was not given me any satisfactory answer regarding my car, what a funy I don’t know . Now I deceided to visit so for this I went to T R Shawany when I enter the workshop then I contact to Mr. Arvind and my car status then he told me sir your car is ready I personally inspected just give me 5 min then I told ok I am waiting, and when I go with him to visited my car then I surprise because dent is appears at driver door, front left light is loose, light is out of focus, small white spot is appears on side door, what a funny behined it just tell me sir whether maruti provides me that low and very poor quality of service or the service is free of cost.
Mr. Arvind was know my future plan that next morning 2 Nov I leave the town I have most urgent work so I will go to agra but he simply say sir you can take your car next day, and finally I postpond my plan,
I Say only one thing that time is very important for everyone but they are thinking that this is very simple what a fun about this.
Then I again make a request to please arrange a car and drop me and my family ( my wife & brother) to my place Pratapvihar, ghaziabad which is around 15 KM from your workshop because clock timing is around 7.15 PM and that area is not safe for taking public transport. But he simply denied that at that time it is not possible if it is not possible then why you deceided to dispacted my car at that time, why not deliver befor 5 PM . and when I call many time then why not you picked my phone and tell me the truth.
Finally I leave my car and I with my family walk around 2-3 KM then I take auto, but thing is today is 2 NOV, 7.15 PM and still my car status is pending, I know Mr. Arvind is very busy person but still he is not call me and what about my car status, why T R Shwany is doing like this I dotknow it is my big big mistake to give my car to T R Shwany,
Anyway today morning I make a call to Maruti custome service an recored my complaint and complaint No. is[protected], but after 12 hours I did not get any solution.
Please sir look into matter and give me a solution with full justification, I also attached snap and bill