[Resolved]  Maruti Suzuki — Regarding poor servicing and over charging.

Address:

Bangalore Urban, Karnataka

I dr shashi kumar purchased maruthi swift zdi diesel on december 2012, my car completed 40000 km I had given to servicing on 10/11/2014 for regular 40000 servicing, in RNS motors bangalore, after servicing they have charged me 11900rs bill for oil changing, wheel alignement and wheel balancing. This is very high as compared to previous service done in madikeri as much as twice the previous servicing and the quality of the service is very poor, as we know servicing involves complete check up of the vehicle, what I noticed is they have done only externally, they just thought if car looked shining enough for customers. Main matter comes here immediately 1 day after servicing i.e on 11/11/2014 my cars clutch system is gone after running less than 100km. So my point is what is the meaning of service here, what exactly they have done in service. This is what the service you are giving for coustomers, one more thing immediately I taken my car to to saketh motors tumkur on 11/11/2014 evening they told cost of the repair may be around 6000rs, I just enquired in other showroom its just around[protected]rs. I strongly disagree with this kind of over charging with new customers. With all this coversation I just need an immediate reply for this matter otherwise I ll file the case in consumer court. One more thing I just want to tell that my family owned three cars from your maruthi suzuki an alto, swift and ritz, we just sold alto 3 months back, your company mainly popular because of low maintaince charges, the trust with ur company has gone just with in 2 days because of poor quality servicing and over charging. Please kindly reply me for this isssue...thank you. regards dr shashi kumar