[Resolved]  Maruti Suzuki — service weakness and irresponsibility

Address:

Madurai, Tamil Nadu

I am R. Anbuselvan from Madurai, Tamilnadu. I am long term customer of maruti and i had maruti 800, swift in past years and now i have maruti ertiga vdi model (2012 model). I regularly sent to service here at ABT showroom near to my area and nowadays the quality of service and treatment of service people becomes worst. On Last week only i let my car for service and they have called me in few hours and said it is around 13, 500 bill amount and they said they have changed oils because it is 600000 kms service. I paid immeidiately and taken my car. On 5th day from that service ie., sunday of that week itself, i went to a function at tirunelveli with my family(2 ladies, 3 kids) and return on Highway by around 7 pm... Suddenly the clutch pedal goes flat and it doesnt release... I dont know what to do and suddenly by GOds grace i parked my vehicle on left side of road. We all with children on road at that time and i contacted abt service centre nos([protected], [protected]) and no response and phone is not picked up...We are all in so much of tense and i call my driver in home(30 kms away) and asked to contact the service person. He contacted on Mr. KanagaPandian of abt and explain the matter. But he said that he cant help in anyway because its sunday and asked about service he just told that we done only oil services and it is not our responsibility to check clutches.. We will see it only if customer complaints!!(What a funny) We asked for a recovery vehicle which he could not provide and so we from our freinds help arrange a van and bring the vehicle to madurai... From there also kanagapandi asked us to let the vehicle at abt service centre itself and by night 10.30 pm our driver went along and park the vehicle at service with watchman only... What is the point is when we are in road there is no 24 hours number working from that place and no service person is ready to take any responsibility to recover the car... SInce the breakdown place is just 30 kms from our hometown we arranged a friends vehicle and came home... NExt day morning they said it is due to some oil leakage in clutch release bearing and again charged with another 7000 Rs... Please lookover in this matter and please arrange to avoid these type of experience to customers... Atleast some 24 hours service van or some people around 50 kms from base city is essential... Most of vehicles run in sundays because it is holiday and we can visit for other places... Please lookover and give importance to customers in need... thanking you. anbuselvan [protected]