Maruti Suzuki — Spare Part issue

Address:

Bangalore, Karnataka

Hi Team We had purchased CLUTCH COVER & CLUTCH DISC from one of your dealer( Nema Auto Spare) in Bangalore.When we were trying to fix it due to manufacture defect it got cracked we had approached dealer they are refusing to change the part or even exchange the part. We had purchased the same part again from same dealer which got fixed. The dealers are telling that as per the process they are not suppose to give the part unless n until they get mail from your main dealer or office. If is that is the process then as a consumer can I have the written process list of same. But as per the norm & as per consumer court the dealer from whom we purchased the spare part is solely responsible for the exchange of the part. We have full faith on Maruti company & their service. Expecting your cooperation & fair judgement.Requesting you to either exchange the broken part or refund the amount with 7 working days .If no action taken with 7 days we will be forced to approach Consumer courtBelow attached is product purchased bill from dealer