Maruti Suzuki — SX4 ZDI HR 29 AA 0189

Address:

Faridabad, Haryana

Dear sir, Our car SX4 ZDI HR 29 AA 0189 developed snag and there was objectionable noise from engine. It was sent to Vipul motors, Mathura Road, Faridabad. Our car SX4 ZDI HR29 AA0189 is shuttling between us and your dealer's workshop for last 5 months. They have tried everything to repair it, but the problem is that the job was undertaken in piece meal basis without being able to or bothering to diagnose the real reason. Some times they replaced the main bearing, next time replaced crank shaft, next time big end bearings, then cam shaft bearing, then cam shaft, which eventually got broken while testing, then engine valves, engine oil pump then the tappet cover, and then the piston rings before handing over to us. We were told that engineers from the Company are closely supervising and watching the progress. And car returns to to workshop after 10-15 days again. Nobody can expect such a state of affair at a reputed company's showroom /work shop. It seems that engineers are still trying to repair it on hit and trial basis as we are being told that one bearing has worn out. Baring will be changed again without looking for the reason why it happened ? And very obviously the snag shall reoccur. What part failed which led to this condition? We wonder where the expertise is? Funnily, once the car was handed over to us with assurance that the engine noise shall subside after few kilometers of running. It is requested that the car or its engine be sent to company's assembly facility only and get all reconditioning work done there. We strongly believe that it would not be possible to get the work done satisfactorily with lasting results at present set up as it seems to be beyond their capability and expertise. The car was repaired under the warranty. but the repair done was not done properly and problem didn't get resolved at all. It was responsibility of the company to undertake repairs satisfactorily which never happened. We well understand and demand that the repairs being undertaken / to be undertaken to tackle the problems be covered in the warranty and at Maruti Suzuki Engine Assembly facility. We want to know, what is being done in this context. Thanks, Amrit Pal Singh Amitoj Singh (+91 [protected]) (+91 [protected]) * INDUSTRIAL PRODUCTS Manufacturers of Heat Exchangers, Oil Coolers, Steam Heaters,