[Resolved]  Maruti Suzuki — Unsatisfactory customer service......

Address:

Jammu, Jammu and Kashmir

Hi This summer, I went to Moble authorized service station, Narwal, Jammu, J&K for getting leakage of AC gas rectified in my car ALTO VXI (JK14-9333). They checked the car, fixed the problem but after few months same problem resurfaced and there is no cooling in my car. Yesterday I went to same workshop but they refused to entertain on the pretext that they didn't have enough equipments to fix the problem.To my astonishment they referred me to private vendor to fix the problem. I wonder: why in first place they accepted my car in summer and fixed it temporarily why are they referring me now to private vendor when I had paid them to rectify the fault permanently why can't authorization of such irresponsible service providers be cancelled to avoid further agony to your so called valued customers Hopefully my cause will be addressed promptly and to the best of satisfaction Dr. Vikas Abrol