[Resolved]  Maruti Suzuki — Very poor customer service and misbehavior of abt maruti staff mr.B.Ayyappan

Address:

Coimbatore, Tamil Nadu

I put my Maruti Zen car regd. no;TN 37 AC 8437 for service on 12/6/2014 under a job card no.JC 14002281 to ABT MARUTI for making a claim to SBI General Insurance. My car was serviced and an amount of Rs.15737/- was paid by me. By this time I was away for outstation and returned only after a week of time.On my return when I handed over the bill to the Insurer, he returned the bill stating that it is only a Pre invoice and not a bill and demanded the bill immediately.
When I asked the ABT staff, Mr.B.Ayyappan who approached me for getting the service, lethargically replied me that he has not seen whether it was bill or invoice. And also he said, he would not bother for the customer's concern and customer has to seek for his mercy. Already 10 days were passed and I was very much concerned about the smooth settlement of my claim. Even after the settlement of bill amount, I have not so for received the bill.
Even though I had already a bad experience with ABT MARUTI, it is my mistake that once again I put myself into a bad service provider like them. Kindly arrange to send my bill immediately so as to ease my tension by forgetting the bad incident I had with ABT MARUTI.

Faithfully yours

G.Murugaboopathy