Maruti Suzuki — We feel cheated by your vendor

Address:

Mumbai City, Maharashtra

BEWARE ! BEWARE ! BEWARE ! BEWARE ! BEWARE ! Friends while buying Maruti Cars be careful. I feel thoroughly cheated by Maruti Suzuki's lack of processes. I brought Ertiga on 1st march 2015, from Spectra Motors, Chembur, Mumbai, India. After 4 days my friend ( he owns a Garage at Dadar, observed that the Ertiga I brought, 1. The bumper and the body color does not match. 2.The bumper is rough and repainted by you. 3.The fender right side(driver's seat) is rough and repainted. 4.The fender is misaligned and refitted by you before the delivery of our new car. I have complaint to Maruti Suzuki under complaint no. [protected] We brought it to the notice of Spectra Motors Ms.Deepali ( customer care ) and Mr Parachuram - VP Spectra Motors, and Ms. Sujaja the sales manager. Quickly they send a driver took my Ertiga to the service center and the bumper polished without informing us but they were not able to hide the colour difference. And fender mis alingment. Mr Purshuram VP spectra motors informed me that he will get the technician from Maruti Suzuki to check Ertiga. Its been 5 days now, they said technician is still not reached. Top it all, the customer service is so poor, every time i have to call Deepali and Parashuram and check. Mr Parashuram sends me messages that he is busy in a meeting, its true he ought to be busy because after you pay INR 8.6 Lakhs, I am no longer the customer as Mr Parashuram and the Maruti team has to lure others. We have paid Ertiga INR 8, 56, 000 but today this vehicle less by atleast 2-3 lakhs. We feel CHEATED by Maruti Suzuki and Spectra Motors to have palmed -off an accident Ertiga well camouflaged. BEWARE GUYS, YOUR COULD BE THE NEXT VICTIM. PLEASE TAKE ALONG WITH YOU CAR SPECIALIST WHEN YOU TAKE THE DELIVERY FROM MARUTI SUZUKI. IT SEEMS THE 'WAY OF LIFE' SUCKS!!!