Maruti SX4 Diesel car — Product and service

venkatacha

from Chennai, Tamil Nadu

Address:	Dindigul, Tamil Nadu
Website:	www.consumercomplaints.in

Dear Sir, I purchased Maruti suzuki SX4 in May, 2011. Its only complete 88000 KM. On 13th November, 2015 my car engine was suddenly stopped when i was traveled from dindigul to Trichy. Then Car was toed to dindigul Maruthi approved PLA service station on the same date. PLA service mechanic told that Timer chain was cut and it has to be replaced and we have ordered the spare parts. so they have committed to complete the repair within 10 days. After 10 days they have told that we have replaced the Timer chain and we started the engine but further oil filter and oil pump has to be replaced to rectify the oil indication. Again today 30th November, 2015 they are telling that after replacement the oil pump and oil filter, the oil light indication is showing so we have to dismantle the total engine and correct the problem. Now they are asking 10 more days. I was totally upset with PLA Service station and also they are well reputed and Maruthi approved service station. Now i have not agreed and asked to stop all work. Actually I dont know what type of service they are providing to the customer and this is absolutely Lack of knowledge and expert ism to identify the problem and to rectify. My Vehicle Number is :Tn45 AT 111 Engine no : D13A1607101 My contact Number is :[protected] Hence i request to intervene and send some skilled technicians to identify the real problem and to rectify. . Regards K.Venkatachalaraja [protected] Email: [protected]@yahoo.com

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Dec 02, 2015

Updated by venkatacha Dear sir,
In continuation to the above complaint i want to highlight the following,
I was bought the vehicle may, 2011 and the vehicle was single handed.
I was doing regular service with ABT service station, Trichirapalli. At 85000 KMs the vehice was serviced at ABT service station, Trichirapalli. Now the vehicle was breakdown at 88000 KMs near Dindigul and vehicle is under service at PLA service station, Dindigul. Already they have replaced timer chain, vacuum pump, oil filter and oil pump. Now they are telling
engine to be opened and to be serviced.
How the problem was not identified during my regular service at ABT service station at 85000 kms service?
How with in 3000 kms this much big failure was happened?
The root cause should be either faulty product or service fault.
Now i was incurred huge cash loss. if it was identified at 85000km service i would have had faced this much cash and time loss.
So this was purely failure of product supplier of service provider.
So Maruthi/ABT, PLA service station is the sole responsible for the above cash and time losses.
Till they have not rectify the problem and i dont know what is going to happen for my vehicle.
Still i not confident with PLA dindigul service station and they are going to handover the vehicle without doing 100% rectification.
Hence i request Maruthi company to do the following,

1.Confirmation of maruthi company senior technician before handover of vehicle to avoid further damage and cash loss.
2.Total repair and service at free of cost.

Hope Marthui will understand the situation and do the needful for good customer service.
Regards
K.Venkatachalaraja
[protected]
Email: [protected]@yahoo.com

My Vehicle Number is :Tn45 AT 111
Engine no : D13A1607101
My contact Number is :[protected]

Dec 05, 2015

Updated by venkatacha Dear sir,
Now Dindigul PLA station mechanic is telling the repair can be done only by dismantle the engine and bore machining has to be done.
How Maruthi vehicle engine giving such major trouble within 88000 kms running. This is purly because of faulty product supplied by Maruthi. Because regular maintanance is being done by Maruthi authorized service station at ABT, Trichy.
How engine giving such major problem within 88000 kms running and regular maintenance with Authorized service station.
Why this was not identified in regular service and even in 85000 km service. This is purely negligence of Maruthi company and Authorized service station ABT, Trichy.
Now i request to maruthi company to conduct enquiry with ABT, Trichy/PLA, Dindigul and arrange to replace the engine with new one.
I expect your immediate action and written reply from maruthi company. I am struggling mentally and physically for the past 25 days without any help from Maruthi company.

Hope Maruthi will understand the situation and do the justice for customers.

Regards
K.Venkatachalaraja
[protected]
Email: [protected]@yahoo.com

My Vehicle Number is :Tn45 AT 111
Engine no : D13A1607101
My contact Number is :[protected]