Maruti True Value — Mis-declaration & Misguidance by Maruti true value dealer

Address:

Indore, Madhya Pradesh

Dear Maruti True Value Customer Executive,
This is to bring to your notice that I have got an complaint registered on Sunday 16.02.2014 at Maruti True Value Online customer care vide complaint no.[protected] under charges of Misdeclaration & Misguidance by Maruti true value dealer- Rukmani Dealers, Indore M.P.
Car Purchased: Maruti SX4 ZXI
Chassis No. : MA3EFJC1S00122592
Engine no. : M16A1320169
REGT. NO. MP09CC8124 DTD. 28.06.2008
YEAR OF MFG. AS PER REGISTRATION : 2008
YEAR OF MFG. AS PER MARUTI TRUE VALUE SALE LETTER : 2008
YEAR OF MFG. AS PER CHASIS: 2007

1. I have purchased an Maruti SX4 ZXI model from Rukmani Motors ( A Maruti True Value Dealer). Wherein as per chassis no. the said car is of 2007 make but dealer has not only sold car claiming as 2008 Mfg year but also charged for the same with respect to 2008 MFG & also provided registration & insurance of 2008 manufactured car. Altogether he cheated by selling vehicle as 2008 & also preparing fake documents with wrong Manufacturing year.
2. At the time of purchase I have asked for true value certificate wherein dealer asked for additional INR 50000/- & has committed that no need for certificate as car is in good condition & only 10 – 15 K need to be spend for servicing, however later it was found that car has an expense of INR 65000/- for fixing the car(Suspension & steering wheel assembly). After approaching to dealer he refused for any commitment & said he is not responsible for any thing.
3. The complaint was then put to Maruti regional office where company has refused to intervene on said matter .
Going through above points it is very clear that dealer is more interested in running personal business in the name of Maruti Brand name . Moreover Maruti Suzuki is not ready to support customer & is trying to safeguard the dealer. This experience has shattered me & now I have lost my hope on Maruti brand. Dealer should take the vehicle back & refund of all expenses paid towards purchase /Interest on loan & repair of this vehicle by me.
Thanks
Krishnapal Singh Tanwar
[protected]