[Resolved]  Maruti Udyog Limited — ERTIGA ZXI

Dear Sir, I have purchased Ertiga ZXI in October, 2013 from Eakansh Wheels, Jagadhari Road, Tepla, Ambala Cantt. From the very beginning I found problem in various internal as well as knocking sounds and others. I have complained so many time to the dealer but my complaints remain unresolved. In the beginning of 2014, once a manager from Maruti Udyog called the vehicle and inspected at Eakansh Wheels, Industrial Area, Ambala City. After inspecting the vehicle for the entire day, he recommended the back seat replacement and it will take place at Eakansh Wheels, Tepla. After 10-12 days, I asked the Eakansh Wheels, Tepla in this matter, they have asked that each problem with the vehicle will be resolved here. I took the vehicle there for the job but after the entire day the result was zero. On[protected], I complained that the engine started giving sound two times( first time twin sounds and second single) while start moving the vehicle forward at the speed of 20 kmph aprox. I left the vehicle for 5-6 entire days (from 9 a.m. to 7 p.m.) but all the problems remain same. Once I left the vehicle for continuous 2 days at the dealer's workshop but nothing happened. On 24/3/15, the vehicle by picked up by the dealer and when I received the vehicle in the evening at around 7.00, there were harsh scratches on the front left side of the vehicle. I saw in the next morning and called the works manager Mr. Gurvinder Singh and he told me not to clean the vehicle and he will send some one to check. I told the works manager to provide me the alternate vehicle as this is not possible for me to stay without vehicle. He promised me that the next day he will send the vehicle and take Ertiga for the job including scratches repair. In the next morning a man from the dealer came to take the vehicke but without the alternate arrangement. He inspected the vehicle's scratches and was satisfied because the vehicle was not cleaned up and there was greace on the body of the vehicle. I shown him the excretions of white paint of scratches. I told him that without alternate arrangement, I can't send the vehicle. W.M. called him up and told for the next day. After that there was no information from the dealer as I have also called on the works manager's mobile but each time it was unanswered. Executives from Eakansh Wheels ranged up so many time asking about the satisfaction but do nothing in respect of customer service. I wanted to go to Consumer Court against the dealer but I first wanted to get the problem to Maruti Udyog's knowledge. I am sending you the scanned copies of various job cards in which I have mentioned the problems. You are requested to please resolve the issue at the earliest. Regards, Sandeep Gupta 225, Vikas Puri, P.O. Industrial Estate, AMBALA CANTT. Mob.[protected] e-mail : [protected]@yahoo.com [protected]@gmail.com