Maruti Udyog Limited — FRAUD AND CHEATING BY M/S ROHAN MOTORS,DEHRADUN

Mukul Handa

from Haridwar, Uttarakhand

Address:

Dehradun, Uttarakhand

Dear Sir, With reference to the above claim of my car I have hereby lodge a complaint for claim paid to M/S Rohan Motors, Dehradun for using fraudulent means and bogus documents as per details given hereunder under: 1. The vehicle was taken to M/S Rohan Motors, GMS Road, Dehradun for repairs for an accidental damage. 2. The vehicle was said to have been inspected by Mr.Rajesh Dang, Surveyor, Dehradun as per estimate submitted by the dealer. 3. The undersigned visited the workshop of the dealer several times to check on the repairs and replacement of the vehicle which was not only very unsatisfactory but many parts were found missing and the vehicle was found dented, scratched and further damaged at many places while it was parked at their workshop. 4. The Body shop manager Mr. Deepak Razdan and the body shop advisors Mr. Vinod Dabral along with the other staff had witnessed the discussions held wherein the poor denting beating & paint workmanship some parts were also missing and was reported to the management. Thereafter Mr. Naveen Tomar, the Sr.G.M of M/S Rohan Motors had intervened in the matter and assured to resolve the same. 5. Even after elapse of four months the matter was not resolved and ever since the vehicle has been parked at their workshop for reasons best known to Rohan Motors. 6. I have gathered from the Insurance claims department that the claim of my car has been paid to M/S Rohan Motors as per documents on file. 7. I have not signed the satisfaction letter nor signed any bills/vouchers towards the settlement of the car. The vehicle was neither delivered to me nor have I paid the difference amount towards my portion of expenses towards depreciation, consumables, deductions excess clause etc. 8. The repairer has used fraudulent means to get the claim paid by the Insurance Company by forging my signatures. 9. Kindly look into the matter and take appropriate action in this regard. I shall not hesitate to report the matter to higher offices to highlight the case of cheating and fraud played on me. Thanking you, Mukul Handa

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Comments

Shekharr

from Ludhiana, Punjab

I had visited to Rohan Motors but I had a very bad experience with its customer services mainly from Anchal. Aanchal & Shivani are loosing the customer of Rohan
Motors just because of their bad behaviour with customers as well as
with their colleagues and rest employees are good. I should say to the
managing department of Rohan Motors that they must watch out the Aanchal & Shivani's behaviour with their customers and colleagues to make a friendly environment there, so that the customers can feel happiness when they visit to Rohan Motors.

rajanguptaddn

from Jangaon, Telangana

At Rohan Motors, Yamuna Colony DehradunI have done routine service of my Alto Car Uk07AM9887 on dated[protected]. Next day I found That the car was not proper washed under the body. After 2-3 days I received a routine call from the customer care services of Rohan Motors Dehradun about inquiring the quality and satisfaction for the work done. I told the car was not proper washed from under the body. Ms. Anuradha who called me, informed that our washing machine for this purpose is out of order and as soon as it will be ok we will recall you for the rewashing of the car from under. I was astonished that i should have been informed by the service execute that the washing could not be done properly under the body, while giving the delivery of my serviced car, but not? . I received a call after one week that I can bring my car for rewash but that time I was on tour to Orissa and I expressed I will be back by 2nd December, 2018. After that I didnt received any call from the customer section of the Rohan Motors at all.
I am here expressing my experience that how these companies cheats customer in from of not giving services to the mark at least.