Maruti Udyog Limited — Misguiding and Harassment

Address:

Srinagar, Jammu and Kashmir

Misguiding and Harassment Sub: Complaint regarding our company Maruti Alto K-10 JK01W-3471 Myself Mohammad Shafi Baba, working as branch manager State Co-operative Bank in Distt: Srinagar (J&K). 1. I am facing some under-noted problems in concern of our Maruti Alto K-10.as I have purchased this vehicle on 10th July 2014, and the vehicle run total 1452 kms till 7th Sep2014.. on the day because of flood in Srinagar this vehicle got flood affected. My vehicle is having zero % depreciation insurance of national insurance under Policy no[protected] dated 12th July 2014. 2. We had sent our ALTO K-10 (PEAKS AUTO PVT LTD Maruti Authorized Service Station) Bye pass srinagar (J&K) & requested them to replace under total loss estimate but they repaired and returned it after 3 months . 3. After receiving the car it showed various problem and we again sent it back peaks for maintenance they replaced the throttle body and car was given back, few days later the car again showed some problem the process of sending it back and changing the parts took place for one month like started motor assembly, power windows, jammed steering and so on, we again requested them to replace the car under total loss but ignored that again. 4. In the last visit they changed the gear oil and engine oil and charged me Rs 2200 but I am sending you the photos of the oil which was changed during the visit I am really confused whether it was changed at first time or not. 5. It is really unfortunate that no serious concern was shown to my complaint as not only my money and time got wasted in the above mentioned process but also driving this car is life threatening as I don’t know which part will work and which won’t. 6. I did not want to write this email to you but the franchise namely Peaks Automobiles is not only careless, cheaters, no business ethics, very un formal way of looking into the problems and also I am not sure whether the parts were replaced or not . 7. They clearly told me that this vehicle is defective now, So please tell me was this the policy to Maruti udiyog ltd to repair flood affected vehicle so that they can generate revenue after the claim is closed . Its deeply regretted if no action is taken immediately I might go for judicial process. Regards Mohammad Shafi Baba Cell +91-[protected]