| Address: | Gautam Buddh Nagar, Uttar Pradesh |
Dear sir
If not applicable to you kindly direct to concerned department under intimation to me since no email id of customer care is available, even customercare phone link has failed to provide email id.
My car swift no.Dl7ck2452 had met with accident, it was towed from greater noida to sector 1, marurti service center at noida with a promise from mr. Pillai that towing charges will be paid but during the period of work he started misbehaving and projected refusal posture. He commented if you have money get repairs done or you may shift to jk motors as the same was my second choice.
Following are points for consideration
A. Non acceptance of cause of breaking of axle as accident referring he has no such experience in last 30 years, are the maruti axle have a life of 5 years only. Then later showing favour to adjust it.
B. Water tank for wiper was damaged during accident, it was confirmed that same will be replaced but the height of negligence was that the car was returned without repairing/replacing same.
C. Extra care was taken to carry out other major repairs under normal wear and as such brake shoes shocker were replaced though the shocker had damaged due accident.
D. Car was returned with in accurate alignment / balances as such i noticed today that the tires of car are suddenly getting rubbed, a clear indication of grinding of tires due wrong alignment.
E. I called up motor craft sector 1 today, the gentleman on other side advised me to call up mr. Jagdish on his personal no. In return i requested him to inform mr. Jagdish to call me but no response has been received.
F. It appears that intentionally repairs to my car have been neglected.
The alignment and may be other faults have been left to damage my car as i had questioned mr. Pillai his capability on axle issue.
G. Further when i was informed by mr. Jagdish to collect car i requested him to get the regular periodical maintenance done at sector 8 as was done earlier for the same car also the insurance was due and tied up with sector 8 workshop but he refused stating he has no staff as i called up jk motors whose sent driver and car was taken to jk motors for insurance.
H. Though payment of rs. 19500/- was debited to my credit card no bill was shown to me at that moment, the bill was sent to me via courier after my regular pursuance, the bill could not be reconciled till date.
I. I reported the matter to customer care but no action was taken.
J. On 21st feb i received a call from a formal channel of customer care to enquire how many points i give for repairs done to my car, i responded by granting zero, i was told a senior manager will get in touch but nothing happened.
K. Is the customer care is meant to request for 10 point out of 10 and has no responsibility to look in to problem / grievances of customers.
L. Since the service is extremely poor / unethical/ incomplete and car not running smoothly also incomplete service as wiper can not be used even after given free hand to make car fit in all respects.
It only indicates that people like mr. Pillai are running the show as suites them. Therefore the management needs to look in to correctness of claim being passed at sectore 1 workshop.
If no response is forthcoming i shall be constrained to approach user forum or equivalent.
Malik
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