Marutisuzuki — Regarding Car's tyre

Address:

Rajkot, Gujarat

Hello, My name is Vishal Vyas. I live in Rajkot city of Gujarat state. I am very old customer of Maruti Suzuki company. First, I had Maruti 800 with vehicle no. GJ3AB1565. I also have Maruti Zen. Then I bought Maruti Suzuki WagonR Vxi (2010 Model). It's vehicle no. is GL3DG2029.It's chassis no. is 175397. It's engine no. is 4154344. My WagonR's tyres are company fitted Goodyear tyres. Their size is 155/65R14 (GT3). It was filled/struck air in one of my tyre about 1 year ago. So, I complained in Goodyear company and Goodyear have told to replace it from his dealer "Amrut Enterprise". So, I went to the dealer "Amrut Enterprise (Rajkot-Gujarat)" for replacement. He sold me new tyre in price more than market rate. He added heavy transportation and handling charges. He deducted wearing cost of my old tyre. At sum, the new tyre cost me more than regular market rate. Last week, my car's another tyre was filled with air on one side. So, I lodged compalaint on 27/02/2014 in Goodyear company. So, Goodyear representative inspected tyre on 28/02/2014. He finalized that there is problem in tyre and he calculated 29 % wearing of tyre and he sent my claim to Goodyear dealer "R B Auto Traders" for pass. So, I went to the dealer "R B Auto Traders (Rajkot-Gujarat)" for tyre replacement. He sells new tyre in 3000/- rs. to all customers. But, mine was claimed tyre so he charged me 3200/- rs. for the same tyre. He deducted 29 % wearing cost from it. These two times while changing tyres due to Goodyear company's manufacturing problem, I had to pay 500/- rs. for wheel balancing & alignment each time. I have complained many times about this issue. I had communication with their representative many times through phone calls and emails. But there was not any solution for it and i did not get any refund for it. Today i faced the same problem with remaining 3 tyres. They all 3 tyres got filled Air in one side. So i lodged complain (Q[protected])of this issue. I got this problem in all tyres now. Goodyear's all tyres of this series are defective. My car has driven only 16, 000 KM till now. Their tyres are of very low quality & low durability. It has not completed 5 years of tyres & they all have became non usable. I properly maintain my car with proper air pressure, wheel alignment & balancing etc. But still I had to face this problem many times due to Goodyear manufacturing defect. If something happens in tyre while driving, then it will become a disaster for my family. There are continuose problems in Goodyear GT3 series tyres. Everyone is complaining for this GT3 series. We all facing so many problems because of manufacturing defect. Moreover, I had to pay for tyre charges, wheel balancing, alignment etc. So, I request you on behalf of many suffering customers that don't fit Goodyear company's tyres in future in any model & fit other good company's tyre which had better quality. So that me and other customers will not suffer like me due to Goodyear company's tyre. Thank you. Your Customer Vishal Vyas