Max Bupa — corona kavach insurance policy

Hello sir/madam

This is raghavender from hyderabad. I have taken corona kavach policy from max bupa online on 21st july on my wife's name (Sreedevi). On the same day i raised a request for the name change (I gave post marriage surname and her proofs had before marriage surname). I even reached out to their call center for the update and was informed that it would take about 4-5 working days but name will be changed for sure.

Policy had a waiting period of 15 days which was supposed to end on 5th august. On 5th august i received a call from their executive stating that name change is not possible and instead he asked me to cancel the policy and retake the policy. I asked him why they took such a long time and i have been informed on the day of where my policy is getting enforced/starting. He had no concrete answer and said they were busy. Executive ensured me that i will receive an acknowledgment with regards to policy cancellation immediately on my mobile and email which did not happen. I reached out to their service center and asked them regarding the acknowledgement and status. I was given the service ticket number "4906976" and was assured that i will soon receive the policy cancellation email and will get my refund in 5-6 working days. Even after that i did not receive neither mail or any other sort of communication from them. On 7th july when i again reached out to them quoting the above service request number i was informed that no such service ticket exists. They closed it as issue is resolved. Their grievance authorities are also lousy and not bothered when i mailed them

I called them up today and spoke to the executive and i was informed that there is no such ticket. I insisted that i was given this service ticket number and later she said she found the ticket and she put me on hold to check the status. I was on hold endlessly and was not given any response. I called them several times later and i was put on hold and not provided any response.

Sir, firstly they took more than 15 days to inform me that my request for name change cannot be honored and i lost the waiting period and secondly there is no communication on the cancellation. I was informed on the phone that my cancellation of policy is work in progress but expected some sort of acknowledgement.in the below chain mail you can see that i did mark their grievance team and but as usual no response

I request you to please look into matter and help me to get my money back. Their call center executives cut the call by putting the customers on hold for ever

Below are my policy details and chain mail

Best regards
Raghavender

Corona kavach policy, max bupa health insurance co. Ltd

Policy number [protected]
Policy commencement date 21/07/2020
Policy end date 01/05/2021
Waiting period start date 21/07/2020
Waiting period end date
(15 days from policy commencement date) 04/08/2020
Effective policy start date 05/08/2020
Effective policy end date 01/05/2021
Premium payment mode online payment
Type of policy floater
Policy tenure 9.5
Sum insured 500000
Cover details:

Name of the insured person (S) gender
Sreedevi ramojjala female
Anvith krishna ramojjala male
Nominee details:

Nominee name
Raghavender ramojjala