[Resolved] Max Bupa Health Insurance Company Limited — Fake Preexisting Conditions | |||
Hi, I have been a max bupa insurance holder for over 2 years now. When I renewed my policy this year, they wanted me to undergo a medical test although I have been an insurance policy holder for 2 years and submitted no claims. On top of that they have written pre-existing conditions in my renewed policy that does not even exist. I have tried to resolve this with Max Bupa customer care team and medical team but neither of them is willing to change the non-existing condition levied as pre-existing in my renewed policy. I request all of you considering Max Bupa insurance to stay away from this insurance company and for existing policy holders, please check your new policy or renewed policy. This company will fradulently add conditions that do not even exist and you will not be covered. I sincerely hope such insurance companies get penalized for their fradulent practices. Thanks. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Max Bupa customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Team Max Bupa,
I have been in touch with Max Bupa customer care team, the medical team and the renewals department. They all are disconnected with each other and there is no proper communication. The end result is that the customer suffers. The customer care department is not able to address the concern raised by me here. At this point, I need to elevate this matter to the court of law to address this issue.
Regards,
A frustated Max Bupa Customer.
I have been in touch with Max Bupa customer care team, the medical team and the renewals department. They all are disconnected with each other and there is no proper communication. The end result is that the customer suffers. The customer care department is not able to address the concern raised by me here. At this point, I need to elevate this matter to the court of law to address this issue.
Regards,
A frustated Max Bupa Customer.
Dear Team Max Bupa, If my issue was resolved, why am I still posting here. Your customer service team has completely ignored my request to resolve my issue. Now I will have to get the courts to resolve this issue. Please stop issuing bogus and fake pre-existing conditions to customers.Regards.
I want to complain about mis-selling, false information and price
gouging by Max Bupa Health Insurance.
I bought Health insurance (Heartbeat EFF Gold) from Max Bupa in
December 2012. I paid Rs. 16, 641.00 in 2012 and Rs 16, 334 in 2013 for the insurance.
I was promised by the many sales executives in Max Bupathat the rate would not increase by 1-2%/year, i.e,
Rs 200-300, maximum Rs 500/year.
In 2014, when I want to renew, they inform me that the product is
changed and I have to pay Rs. 20, 655. This is an increase of 26.45%
!! When I asked customer care the reason, they said it is due to
medical inflation and product change. Max Bupa changed product unilaterally and wants customers to by 26% more!!
I want IRDA to have Max Bupa refrain from misguiding existing and
future customers. They should inform customers in advance that prices
are not in a small band but can go up over 26% as well because they
unilaterally change product without asking customers.
Also, I would request IRDA to impose a significant fine on Max Bupa so
that its customer care and sales team refrain from price gouging and lying
customers.
I have complained to IRDA and am posting here so that people see and not buy Max Bupa
gouging by Max Bupa Health Insurance.
I bought Health insurance (Heartbeat EFF Gold) from Max Bupa in
December 2012. I paid Rs. 16, 641.00 in 2012 and Rs 16, 334 in 2013 for the insurance.
I was promised by the many sales executives in Max Bupathat the rate would not increase by 1-2%/year, i.e,
Rs 200-300, maximum Rs 500/year.
In 2014, when I want to renew, they inform me that the product is
changed and I have to pay Rs. 20, 655. This is an increase of 26.45%
!! When I asked customer care the reason, they said it is due to
medical inflation and product change. Max Bupa changed product unilaterally and wants customers to by 26% more!!
I want IRDA to have Max Bupa refrain from misguiding existing and
future customers. They should inform customers in advance that prices
are not in a small band but can go up over 26% as well because they
unilaterally change product without asking customers.
Also, I would request IRDA to impose a significant fine on Max Bupa so
that its customer care and sales team refrain from price gouging and lying
customers.
I have complained to IRDA and am posting here so that people see and not buy Max Bupa
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Team Max Bupa