Max Healthcare — Health Services

Address:

Dehradun

This is a copy of the feedback I had submitted to Max Hospital, Dehradun. But as expected, there has been no response from the hospital. The Hospital seems to suggest that they have a complaints officer who will look into customers' feedback, and resolve their issues, and grievances, but that is only on paper I guess. The hospital is least bothered about their customers, attending to their feedback, and taking corrective steps.

Hello,

I am sharing this feedback for Max Dehradun- my father was admitted there for almost 2 weeks; the feedback is from my own personal experience during that time. I hope you will take the feedback seriously, will not take this as an offence, and will not brush it under the carpet. Your hospital has lost a client in me, and based on my experience at Max, Dehradun, I do not think I would ever recommend anyone get treated at your hospital.

You are a critical care provider, yet, your hospital cuts corners when it comes to providing adequate, trained nursing staff - most of them are either still in college, or have just passed out; they are unaware of many things that a trained nurse would know of. Why would you charge a patient for nursing services when you can not provide proper, adequate, and trained staff - how can 2 nurses, and 1 GD take care of 30 patients on a floor? And on top of it, you do not have a doctor on call 24/7 at night on each floor? What happens in case of an emergency? Do we go running around looking for a doctor in the ICU ward? What are we paying your hospital for? Why would you charge 8000+taxes for a room, plus nursing charges, plus food, plus many, many other charges, when you cannot provide quality services 24/7? And why should we pay for nursing charges? Why should I not demand a refund of my money?

The most over-rated service that your hospital provides is physiotherapy sessions. These sessions are a joke, and this is an understatement. It is a scam- the therapists would come for 5-8 minutes, do some random exercises, and leave. And guess what you charge for 1 session, 1300 rupees? Are you people for real? Please understand that every patient has different physiotherapy needs - you can not treat every patient equally. The physiotherapy doctors should've made my father get up, made him sit, walk, and mobilised him properly. They should've had tailor made sessions for him. But all they did were some random routine exercises which I can do better. Why would I pay 1300 for each session? Shouldn’t I demand that money back?

The duty doctors in the ICU wards do not even have the courtesy to inform the attendants about the patient's condition. Most of the them would speak rudely, without making any eye contact, and they seem to have an impression that they are doing a favour to patients. Please train them to have some compassion, and manners while dealing with attendants. Your hospital is neither doing any favour, nor providing any charity- you are getting paid for your services like any other service industry.

Your canteen services are a mess, the food is below average - this feedback is from an informed customer; I hope you would do something about it.

The only department which is proactive in your hospital is the billing department. They would never miss to call you, and ask for money; I would give them 100/100 for doing their job - if only your other departments could model themselves after them!!

It seems that everything else is secondary, and money is the only priority for your hospital.

There are multiple issues, and I do not want to get in to now because I am not even sure if you’d take any corrective steps.

I have had a traumatic experience at Max Dehradun, and would think a million times before coming again.

Sandeep