Max Healthcare — Lack of Transparency and excess amount charged for Blood Tests at Max Hospital, Gurgaon.

Address:

Max Hospital Gurgaon

Almost all the blood test reports mentioned on that bill (except ultrasound) were part of the Max Blood tests package. However this was not told or explained by the person billing us on the billing counter that day. As a result of which, I have ended up getting billed for 12, 980 Rs while actual bill should have been 5250rs. That is to say Wellwise package Total = 3000rs Plus Ultrasound = 2250rs =5250rs.
I would like to question the transparency that the Max hospital maintains with the patients in this Regards. Blood tests are a costly affair and wherever someone is getting tests which are already part of a bundle package, it is the responsibility of the hospital to inform the patient so that he or she can make an informed decision.
Multiple mail sent to Grievance handling officers Sangram.[protected]@maxhealthcare.com, [protected]@maxhealthcare.com
have not elicited any response.
Seek intervention and request you for a refund of the remaining 7730rs billed to us which has been charged in excess please.
Thanks and Regards,
Neha