Max Healthcare — Refund not received despite promise

Max Healthcare — Refund not received despite promise

S sunitasharma1808 from Gurugram, Haryana Jun 25, 2022

I had a video consultation scheduled with Dr. Rajiv Dang on 8th June 2022. I had paid 1700 rupees for the same online (screenshot attached). On 7th June 2022 I received a message and call from the hospital that my consultation is cancelled due to unavailability of doctor. I received a message with refund reference number RF6DUQ04YL which was supposed to be processed within 3-5 days. I spoke to the hospital on call multiple times and last week, on 18th June 2022 I was again promised a refund within 3-5 days. Today's date is 25th June 2022 and I have not received any refund till now. I am a regular with MAX Hospital Gurgaon and do not expect this kind of behaviour. +2 photos Was this information helpful? No (0) Yes (0)
Max Healthcare customer support has been notified about the posted complaint.
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