Hi, Today I have called to Max hospital, saket and talked to customer care representative to book appointment for my son. She confirm the appointment and sent two links on my mobile phone (one for payment and another for app.). She also told me that I need to pay appointment fee within 30 min from now otherwise it will be cancelled. I immediately open the link and payed Rs. 2000/- as a appointment fee. After that I have downloaded the mobile app. In Mobile application, it was showing that payment is still pending and I need to pay Rs. 2000/-. I immediately connected with customer care representative and he told me that It may take some time to update. After around 1 hour I again check and I was not updated and my appointment was cancelled. I again called to Customer-care and they told me that they are not authorized to check transaction details. I have payed through Paytm UPI and I have translation details details with me. all details. Request you to please help to resolve the issue.
Thanks
Regards,
Jitendra Kumar
[protected]
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Max Hospital customer support has been notified about the posted complaint.
Jul 13, 2020
Updated by Dr-Jitendra Kumar Dear Max Hospital Team,
How you are mentioning that Complaint has been resolved. I have not received my money back nor fixed appointment with concern doctor.
I have payment receipt and scan copy of payment link which was provided by your representative. I have used that link for payment. Please refer to attachments for more details. Even I have also call recording, please give a mail id will also send all conversation details.
Now again request you to please refund my payment @ Rs. 2000/- at the earliest.
Jul 13, 2020
Updated by Dr-Jitendra Kumar Please refund my money Rs. 2000/- paid to your hospital for a appointment or fix my appointment with concern doctor.
Regards, Jitendra
[protected]
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