Max Hospital — Denied patient to treat because of Ews card

I thought max hospital is reputed and good hospital with a facility and good code of conduct. The doctor first lesson should be everyone is equal even if they are not rich or high class people. Worst experience from the ews department. My Father took a treatment from max hospital emergency he has been diagnosed with kidney infection he has fever from last 10-12 days. The condition of my father is he need bed in hospital but we do have a BPL card which is provided by government for the economic weaker section to take a benefit of good reputed hospital. But the doctor denied us to see or consult because my mother is also taken a treatment from max because of BPL card. The doctor RITIKA MA'AM. Said to my mother these words ( kya tumhare upar taras kaah liya toh kya ab pure ghar waalo ko leke aajaoge tum yaha pe mein nhi krongi signature kissi or hospital mein lejao waha dikhao ) is this a behaviour or well reputed hospital toward us BPL card holder!!! .
Pata nhi hamare jaise or kitne honge jo treatment nhi le paa rahe honge because of behaviour for doctor !! WHO APPOINTED HER A SENIOR DOCTOR AT THIS GOOD HOSPITAL SHE DON'T KNOW HOW TO TALK TO PATEINT HOW TO OVERCOME THE PROBLEM OF PATEINT. REPLY ASAP