Max Hospital — Gross misconduct by Finance Team

Address:

Dwarka, Delhi

Hi Prashant,

Hope you are doing well ! I request your help to resolve the below grievance.

This is to bring to your notice the irresponsible and unethical conduct of the FINANCE team of Max Hospital Saket,

My mother Archana Agarwal, age 69 years, Max Id : 1039622, was admitted in Max hospital Saket, on 4th March 2024, where she underwent surgery for Breast carcinoma, under Dr Harit Chaturvedi/Dr Aditi Chaturvedi. ( We are very happy with the doctor and his team). She was discharged on 5th March 2024.

Our claim no is : MDI8408702
The bill amount raised was Rs 2.34Lakhs approx
Of this
- TPA approved Rs 2.27 lakhs approx
- Advance given: Rs 55, 000
Total collected from us: Rs 2.83 lakhs

Only Rs 7k ( Rs, 2.34- Rs2. 27) should have been collected and the balance refunded ( Rs 55k - Rs 7k) ie Rs 48k.

Despite explaining this simple maths to your Finance team for 5 hours they blatantly refused to explain why they are collecting the excess amount versus the bill amount.

Are they so ignorant so as not to be able to do this simple maths or is it a way to harass the customers, have my own doubts.

1) Why were we charged ~ Rs 50, 000/- more than the bill amount
2) Why was only Rs 5000/- reimbursed to us versus the correct amount of Rs 45-50k.

Extremely disappointed by the harassment meted out to us. My Mom had to wait for 5 extra hours and got discharged late at night 10:30 pm because of the harassment by the Finance team. Totally unwarranted for a senior citizen who has just undergone a major surgery! Totally unacceptable. Your Finance team should help customers and not harass customers.

Request your help here to help us get back the excess amount charged.

Thanks
Anupam Agarwal
Mobile # :[protected]
(Son)