[Resolved]  Max Hospital — Mis handled fracture led to operation

Address:

New Delhi, Delhi

Patient name - Gita Rajan/ Max I'd - EHPG.[protected] 1. On Thursday evening 25 Sep 2014 I reached the max Balaji Patparganj emergency at 7:45pm with a broken left arm and right ankle. 2. Immediately on entering the hospital my father paid the initial money (entry fee) demanded. Time is clear from the receipt no PTDP37337 -time being 7:54pm. 3. After several pushes from my family and me that I am in deep pain - an X-Ray was finally taken at 8:30pm. The report clearly shows fracture in the distal radius with posterior displacement of fractured fragment. The foot fracture showed the break in the 5th metatarsal for which a slab was placed after 9:30pm. 4. I was made to sit till the attending ortho (Dr Navneet) could see the reports. He said the arm needs to be set by pulling and a slab will be placed. 5. After nearly 2 hrs of waiting ( like in a govt hospital) and the agony the doctor along with a nurse and without any local anaesthesia stated pulling at my limb trying to set it. 6. He then plastered it with a slab asking me to meet another ortho on Monday afternoon. The X-ray done after clearly shows that he could not set it and he just loosly tied a Bandage asking me to come back after 3 whole days. 7. But even the next day the pain wouldn't subside, I couldn't bear the pain any longer but was told that I need to come to OPD only and that too on Monday. 8. I went to see an ortho privately who was shocked seeing the mishandling. The bone was evidently buldging out - it was evident just on sight. 9. Now because of the hospitals negligence I need a surgery to get the bones back in place. I am extremely disappointed with the way my case was handled. Apart from charging me ₹17226, now I have to spend 1lac for this surgery which is only because of the gross negligence. (Receipt no. PTRC23187 amount ₹12226 and PTDP37337 amount ₹5000. 10. I want not only my money reimbursed but I will be making a complaint against the hospital as I have clear before and after X-rays done from the same hospital only which shows the fact the the attending orthopaedic mishandled my case. 11. I expect to hear back from the hospital authorities else I will be taking this up further and also will be making sure all know about the gross negligence of the hospital