Max Hospital — Misbehaviour by Dr Gaurav Kumar on 20.05.2023 in BBS1

Address:

Max Hospital, Saket, New Delhi

Rina Sarin
MaxID [protected]

I was operated for Left TKR by Dr SKS Marya on 19.05.2023 and wheeled into BBS1 post surgery. I was assigned bed no.1 from where the Nurse Station is visible.
Around midnight I heard the monitor beep continuously and saw that my saturation levels were hovering around 84-86 and aspiration levels were at 8. No nurse was available at the station. I rang the bell four times but no one responded. Finally a nurse came and gave me oxygen and bought my levels to 90-92. I told her that I was asthmatic and she responded that any reading staying below 90 was critical for me and may require my shift to the ICU.
Despite the post operation trauma and dose of Alprax, I willed myself to keep awake and kept an eye on the monitor as I did not trust the nurses to respond in time if another emergency occurred.
Around 4:30 AM my saturation and aspiration levels again dipped to 86 and 8-10. I felt uneasy and experienced severe pain in the chest. I felt that I was having a heart attack. The nurses were again missing from the station. I pressed the bell 4 or 5 times. Finally a nurse by the name Anusha came and gave me oxygen. I scolded her for not responding sooner and told her that I would report her to Dr Marya.
She reported the conversation and returned with two doctors, one whom I recognised as part of Dr Marya’s team. The doctor who I did not recognise, and later learnt was named Gaurav Kumar, was extremely rude. He started shouting at me and flatly stated that he stood by his staff and disbelieved everything I said. In my agitated condition he refused to hear my side of the story and I had to tell him to leave lest I become more sick.
At the Nurse Station I heard Dr Gaurav Kumar stating that he wanted to slap me.
I kept this humiliation bottled up and told no one except my husband, a former Director General of Police, when he came to visit me in the forenoon. He advised me to make my complaint to Dr Marya or his team and that he would take this up with the Chairman of Max Group.
The next day being Sunday, I told the entire sordid episode to Dr [censored]ij Kakar who advised me to lodge a formal complaint.
Dr Gaurav Kumar is a slur on the medical profession and I request the sternest action be initiated against him. This may also be brought to the notice of the Medical Council.
I was told to lodge my complaint to Dr Anjali Panchal, Patient Experience Department. I did, but she has brushed my complaint under the carpet.