Max Hospital — Negligence of dialysis dept. At max saket delhi

Address:	New Delhi, Delhi, 110019
Website:	www.maxhealthcare.in/hospital-network/max-super-speciality-hospital-saket

Hi, my mother is getting her heamo dialysis done from max Saket New Delhi since one year now.
The dialysis was not supposed to be started at 3.2 creatinine level but they started it.
Anyhow she gets her dialysis done twice a week from there, begging them to give her an appointment to get her dialysis done on time which never happens. Every time we ask for a morning or afternoon slot then they always say it is full because we come under CGHS Dept. My mother is an ACP and still they act like this, forget about that, they have no respect for humans only.
They have been giving us a slot after 9pm which ends around 3am in the night since two months now. I always take my mother for dialysis and I feel very unsafe that I have to drive back at this hour in the night, after all we are only two women. We have been requesting them to give us a slot before evening time so we both can reach home before 11pm. But they never listen and finally I have to write this complaint. The experience at max hospital is very bad.
It is the most commercial hospital. If you give money then only they attend you else they don't care for the government authorised officers for which the government itself is paying a huge amount.
They take us lightly. It is time to fight against this hospital and make them cut down on their quota per month so that they attend the patient properly. Please help us sort this issue asap.