Max Hospital — Non Allotment of Room despite Insurance approval received a day prior

Address:

House no,3271, 46C

Dear Team Max Mohali,

We are highly disappointed with the administration of Max Mohali. My mothers (Smt. Kamlesh Gulati) surgery was scheduled on April 6, 2022 @ 08:00 and was asked to remain fasting ever since 2200 hrs (a night prior). Upon arrival they were suddenly instructed for covid test at 09:30 and the surgery was postponed due to this reason. Nobody recommended us for this test when my mother visited a day prior for all the pre investigation and meeting with Anesthesist. Now my mother who is a senior citizen and is in pain is just waiting and she has been kept in day care . Despite all the approvals and money received, they are not allotted a room to comfort. Upon asking i have been told that we cannot explain to you and the room will be allotted after the surgery.

please explain is this fair. Full money you have taken in advance and harassing the PATIENT.