Max Hospital — Partiality between private opd and empanelment opds

Address:	New Delhi, Delhi
Website:	www.maxhealthcare.in

Since last couple of months, we were observing/facing an unprofessional gesture from the doctors holding opd's at max hospitals (here i am not coating any particular hospital) at Delhi. Empanelment of hospitals under various panels say CGHS, DGHS etc are own choice of hospital. They are doing so to gain any kind of their own advantages say getting land at nominal cost from govt., getting max no. of patients during their earlier days of establishment etc.

However, it was observed that one of the max hospital in Delhi was providing good services to all of their patients. But soon after counts of patients increased, they specially doctors started discrimination between private patients and panel patients which is totally unethical and illegal too. Though the website or schedule appointment page of website of hospital did not provide any kind of differentiation between the two appointment (private and panel) but when it comes to visit doctor, the doctors call the private patients first (preference to private patients) irrespective of schedule of appointment. And when you raise this to doctor, they just say that "we have private patients, we have to take them first". Moreover, against the availability of doctor, doctor used to restrict the visit of panel patients. One of the doctor categorically say that though i am available 5 hours with 6 days in a week, but i consult panel patients only for 1 hour with two days in a week. For eg. if the doctor is available from 900 hours to 1500 hours from Monday to Saturday, the doctor restrict the consultation of pane patients from 1200 to 1300 hours on Tuesday and Thursday only. Is this correct.
Through this, i wish to just alarm the management of hospital to take some cognizance in the matter and should remember that panel patients are not fool, they know the rules and regulations better than your private patients when it comes to approach any authority and also remember that they are not doing any social service for panel patients. IT IS HOSPITALS OWN CHOICE.