Max Hospital — Procedure to consult a doctor and the consultation itself.

I've an appointment with a doctor at Max smart super specialty Hospital (MSSSH), saket (earlier known as saket city hospital, modi unit) at 01:25 today i.e. on 16th of March 2021. Some medical instruments have also to be removed which were attached a day earlier as the same is a test for 24 hours. At 12:30 I was at cardio lab near emergency for removal of the medical instrument and to collect the report of the same and the same has been done within 15-20 minutes and then i went to OPD counter at 12:50, where i found myself 7th person in the queue and it took more than 35 minutes for the official at counter to issue receipts to 6 people in from of me (taking more than 5 minutes per person), i was handed over the receipt after approx 40 minutes. the receipt was handed over to a nurse at nursing station which took more than 10 minutes for her take vital measurements such as BP, weight, SPo2, PR etc for the reasons best known to her only that too when there is no one else on the counter and after making her recall that i am waiting for vital measurement. at the doctors chamber, i handed over the receipt to a ward boy positioned there, which told me that there are 2 more patients before me, while there is only one receipt which was handed over to him just with me. on questioning about him about the consultation with doctor has been carried out as per appointment or as per the reciept handed over to him, to which he doesnt have any answer and straight away offered me to consult with doctor next. The most surprising part comes now, all the above exercise of more than an hour has been carried out by me just for the consultation with doctor which even doesnt last for 60 seconds. Is this the way Max has been dealing with the patients who have been user of credit facility being provided by their employer. It is one of the worst experience i have ever been through. The same doctor during the covid time asked me to visit his personal clinic and the experience was completely different. this time he doent even look at the reports didnt even ask for any thing about my health. A LESS THAN 60 SECONDS CONSULTATION REQUIRES THE EXERCISE OF MORE THAN AN HOUR, these are the standards being followed by Max hospitals for their patients. NEEDS A ADMINISTRATIVE REVIEW. further, if max does not want to treat the patients properly from CGHS/DGEHS or any other government panel, you should stop accepting the terms being offered. Government is paying in bulk to Max group of hospitals and in return the kind of services are being are awfull, depressive. This procedural lapse has to be rectified by the administration at max hospital.