[Resolved] Max Life Insurance — Delay in processing of term policy application

rodri42

from Satara, Maharashtra

Address:

North Goa, Goa, 403 507

Dear sir/ madam,
I have submitted a cheque for a term policy plan to mr. Viddesh at panaji office, goa in march 2016 and underwent medical tests for the same in march 2016. A month later, i was then informed to come to the office to fill a back pain questionnaire, which i did promptly.
However, there was no further communication and when my agent contacted the office on his accord in june 2016, he was informed that my term policy cannot be considered for the previous financial year. Mr. Viddesh informed me to resubmit a cheque for the new financial year. This delay in service and communication has caused a loss of tax rebate on the term policy amount of over rs.3000. My visits to the office to sort out the matter has also led to loss of time and money from staying away from my clinic.
I would be grateful if this matter can be sorted out with compensation for the loss of tax rebate and a fresh term policy issued.
Thanking you,
Sincerely,
Dr. Ashish rodricks
Goa

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Jul 21, 2016

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2016

Max Life Insurance Customer Care's response Dear Ashish Rodricks, We apologise for the inconvenience and assure you that your comments have been duly noted. We request you to please share your proposal / contact details at [protected]@maxlifeinsurance.com for our customer representative to speak with you to understand and try to resolve your concerns at the earliest. This has also been communicated to you in an email sent to your registered email address. Please mention Ticket No. 16970736 in all further communication on the subject. Regards, Max Life Insurance.

Verified Support

Jun 20, 2016

Max Life Insurance Customer Care's response Dear Ashish Rodricks, We would have liked to have understood your concerns in a greater detail but did not receive any further information from you for our customer representative to assist you basis your need. Should you need any additional information, please write to us at [protected]@maxlifeinsurance.com and mention Ticket No. 16970736 in all further communication on the subject. Regards, Max Life Insurance.