[Resolved] Max Life Insurance — Grievance/escalation on policy #[protected]

Auchuta Srinivas

from Mumbai, Maharashtra

Address:

520010

I raised the policy request thru "yes bank" vijayawada branch on 12th - aug-2016.

Following are the list of activities happened

Provided the dd of rs: 50, 000 (Fifty thousand) on the same day to max life
As i didn't received my policy document or other call from max life insurance till first week of september, i followed up with the associate of yes bank vijayawada branch to cancel my policy.
After being many follow up's finally i received a call from max life customer care to brief the policy details and asking my approval on the policy which i denied and asked for refund on 28-sep-2016.
I received an text message/sms saying that new policy is been created successfully on 27-oct-2016 and policy #[protected]
Again i followed up with person who involved in this and they are saying no policy is been created, but verified online and it says the policy is created successfully. (Which i denied to create w. R. To worst customer service)
Till today i haven't received my money to my account which i provided to max life insurance and also any policy document

I request you to cancel if any such policy is been created and immediately transfer my funds to my savings account.

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Dec 3, 2016

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Max Life Insurance Customer Care's response Dear Auchuta, our customer representative has spoken with you on your phone number 741*****60. As discussed over the telecon, we have confirmed that a refund of Rs 50, 000 has been initiated from our end which will be credited to your account within 24 -48 hours. We hope that we addressed your concern to your satisfaction. Incase you need any further information please write to [protected]@maxlifeinsurance.com. Regards, Max Life Insurance.