[Resolved]  Max Life Insurance — Max life insurance is a fraud

Address:

462041

Dear team,

This mail is in reference to ticket no 16669069,

My name is ayush baheti i bought an policy from axis bank channel of max life insurance of 15000-/ premium on june 2014. At that moment i was employed after that i lost my job when my 2015 premium was pending i got a call from a representative from axis bank regarding the premium to be paid. I told him at i would be unable to pay your premium because i'm jobless and there were no fund in my balance.
And one day suddenly on 28 march 2016 my account got debited with the premium amount without any intimation.

Though i gave the standing instruction to bank but there should be an intimation. The fund in my account was of third party. Now i am jobless don't have money and you deducted my balance...My mistake here is that when the representative has called me i should get in a written statement.
I thought the policy got lapse because i have not paid my last year premium and i need not pay anything now..

I blame here everything to your service representatives i have been miscommunicated, misinformed. At the time of policy purchase he/she should tell me everything about the terms and condition.

Now i'am stuck here...What should i do now...I'm asking for my own money..The day it got debited the day itself i raised a complaint to max life and axis bank...They say i cannot get my money back...Why should i

Why should a consumer cannot get his own money back when he got cheated and does not use your services...

Please help me.

Thanks and regards.

Ayush baheti
Policy no[protected]
E-mail- [protected]@yahoo.com
Contact no- [protected]