[Resolved]  Max Life Insurance — Max Life Insurance Policy Termination Against Rules and Company Not taking any action

Address:Jhunjhunu, Rajasthan

Max Life Insurance — Policy Termination Against Rules and Company Not taking any action

SHAKUNTALA DEVI Submit a Complaint
I took Max Life Insurance Policy in APRIL 2009 . I paid all premiums during my policy.
Despite it is written in many places in the Rule booklet provided by Max Life insurance company that Policy will be terminated only when Fund Value is less than single ATP they have terminated policy with the false statement that Fund Value minus Surrender Charges should not be less than single ATP.

After deducting surrender charges they are giving cheque of 20, 525 which is even more than single ATP of 20, 000 amount.

I called Max Life Insurance Customer Care many times, they always say we are arranging call from our end and you will get a call by tomorrow 11 AM for clarification.
It happened 5-6 times and I am not getting any calls from them after long time also because they know they have done mistake so nobody in Max Life is even bothering to Activate policy which they terminated wrongly.

Max Life is worst ever Insurance company and there executive does not know the rules of policies. Even I mailed them many a times on there service .help desk email but did not get any response even after 3 months.

Please resolve my problem immediately and Max Life company should pay compensation for the losses happened to me.
My Policy Number is[protected] and email id is [protected]@gmail.com

Thanks
Shakuntala devi
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Nov 21, 2016
Complaint marked as Resolved 
I DO NOT KNOW WHAT Max Life Insurance IS DOING ABOUT MY MATTER
Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Nov 18, 2016
Max Life Insurance Customer Care's response
Dear Shakuntala, We apologize for the invonvinience you faced. Please allow us some time while our customer representative investigates your case. We will call you tomorrow with an update in this regard. In the meantime if you wish to inquire any further details, pleae write to [protected]@maxlifeinsurance.com and mention Ticket No 17512655 in all future communication on the subject. Regards, Max Life Insurance.
Nov 19, 2016
Updated by shakuntala devi 01
Ticket No 17512655 please solve this matter immediately
Nov 21, 2016
Updated by shakuntala devi 01
Ticket No 17512655 please solve this matter immediately
Nov 22, 2016
Updated by shakuntala devi 01
Ticket No 17512655 please solve this matter immediately
Verified Support
Nov 22, 2016
Max Life Insurance Customer Care's response
Dear Shakuntala, our customer representative has sent a detailed mail explaining you the circumstances that led to the termination of your policy. A letter has also been sent to your registered mailing address for the same. if you wish to inquire any further details, please write to [protected]@maxlifeinsurance.com and mention Ticket No 17512655 in all future communication on the subject. Regards, Max Life Insurance.
Nov 24, 2016
Updated by shakuntala devi 01
you had dispatched a letter to me dated May 14, 2012 and my policy had been terminated on may 16, 2012 how it could be possible that the letter you had dispatched me on 14 may 2012 would be delivered me before 16 may 2012 and I could deposit the amount on time . please refund me my rest money 40000 with interest other wise I will go to consumer court .
1 I had not received any letter informing about termination .
2 how it could be possible that the letter you had dispatched me on 14 may 2012 would be delivered me before 16 may 2012 and I could deposit the amount on time
3. no one want that her policy may be terminated.
4. you had dispatched the letter but not mailed
5 if you mailed the letter please show me the receipt of the termination informing letter the you dispatched on may 14, 2012.
please look in to the matter and please refund me my rest money 40000 with interest. Ticket No 17512655 please solve this matter immediately
Nov 26, 2016
Updated by shakuntala devi 01
you had dispatched a letter to me dated May 14, 2012 and my policy had been terminated on may 16, 2012 how it could be possible that the letter you had dispatched me on 14 may 2012 would be delivered me before 16 may 2012 and I could deposit the amount on time . please refund me my rest money 40000 with interest other wise I will go to consumer court .
1 I had not received any letter informing about termination .
2 how it could be possible that the letter you had dispatched me on 14 may 2012 would be delivered me before 16 may 2012 and I could deposit the amount on time
3. no one want that her policy may be terminated.
4. you had dispatched the letter but not mailed
5 if you mailed the letter please show me the receipt of the termination informing letter the you dispatched on may 14, 2012.
please look in to the matter and please refund me my rest money 40000 with interest. Ticket No 17512655 please solve this matter immediately
Nov 26, 2016
Updated by shakuntala devi 01
you had dispatched a letter to me dated May 14, 2012 and my policy had been terminated on may 16, 2012 how it could be possible that the letter you had dispatched me on 14 may 2012 would be delivered me before 16 may 2012 and I could deposit the amount on time . please refund me my rest money 40000 with interest other wise I will go to consumer court .
1 I had not received any letter informing about termination .
2 how it could be possible that the letter you had dispatched me on 14 may 2012 would be delivered me before 16 may 2012 and I could deposit the amount on time
3. no one want that her policy may be terminated.
4. you had dispatched the letter but not mailed
5 if you mailed the letter please show me the receipt of the termination informing letter the you dispatched on may 14, 2012.
please look in to the matter and please refund me my rest money 40000 with interest. Ticket No 17512655 please solve this matter immediately PLEASE TELL ME WHAT IS THE ACTUAL REASON OF TERMINATION OF MY POLICY.
Nov 29, 2016
Updated by shakuntala devi 01
you had dispatched a letter to me dated May 14, 2012 and my policy had been terminated on may 16, 2012 how it could be possible that the letter you had dispatched me on 14 may 2012 would be delivered me before 16 may 2012 and I could deposit the amount on time . please refund me my rest money 40000 with interest other wise I will go to consumer court .
1 I had not received any letter informing about termination .
2 how it could be possible that the letter you had dispatched me on 14 may 2012 would be delivered me before 16 may 2012 and I could deposit the amount on time
3. no one want that her policy may be terminated.
4. you had dispatched the letter but not mailed
5 if you mailed the letter please show me the receipt of the termination informing letter the you dispatched on may 14, 2012.
please look in to the matter and please refund me my rest money 40000 with interest. Ticket No 17512655 please solve this matter immediately PLEASE TELL ME WHAT IS THE ACTUAL REASON OF TERMINATION OF MY POLICY.
Dec 01, 2016
Updated by shakuntala devi 01
how can you terminate my policy without informing about declining fund value. why had my policy been terminate..when I am not responsible declining fund value of my policy .please punish the company who is responsible declining fund value of my policy.
Ticket No 17512655 please solve this matter immediately
Dec 03, 2016
Updated by shakuntala devi 01
how can you terminate my policy without informing about declining fund value. why had my policy been terminate..when I am not responsible declining fund value of my policy .please punish the company who is responsible declining fund value of my policy.
Ticket No 17512655 please solve this matter immediately
Dec 06, 2016
Updated by shakuntala devi 01
how can you terminate my policy without informing about declining fund value. why had my policy been terminate..when I am not responsible declining fund value of my policy .please punish the company who is responsible declining fund value of my policy.
Ticket No 17512655 please solve this matter immediately
Dec 07, 2016
Updated by shakuntala devi 01
how can you terminate my policy without informing about declining fund value. why had my policy been terminate..when I am not responsible declining fund value of my policy .please punish the company who is responsible declining fund value of my policy.
Ticket No 17512655 please solve this matter immediately
Dec 08, 2016
Updated by shakuntala devi 01
how can you terminate my policy without informing about declining fund value. why had my policy been terminate..when I am not responsible declining fund value of my policy .please punish the company who is responsible declining fund value of my policy.
Ticket No 17512655 please solve this matter immediately
Dec 21, 2016
Updated by shakuntala devi 01
how can you terminate my policy without informing about declining fund value. why had my policy been terminate..when I am not responsible declining fund value of my policy .please punish the company who is responsible declining fund value of my policy.
Ticket No 17512655 please solve this matter immediately POLICY NO.[protected]
Complaint comments 

Comments

Policy no.[protected].
Please provide me details how much came amount ofter ending my policy.
Just inform through email or call
Email: [protected]@gmail.com
Phone: [protected]

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