Max Life Insurance — Receiving fraud call

Hi,
I had claimed all my fathers max life insurances after his death. After 2 and half years I got a call from max life(claiming to be) on his phone number saying there is a bonus amount of Rs.110545 which is being claimed by an agent. I told that I do not know that agent. So they asked me to get a max life policy (Since I do not have any account with max life) of Rs.20000 and they will transfer the fund including paid installment in 6 months to my account. I paid the installment only after confirming all father's policy details to which I am going to get the benefits. I had also confirmed that I am paying through official max life website. I had submitted the following documents
1.Address Proof
2.ID Proof
3.Passport size photo
4.Cancelled Cheque

My question is how did they get my father's policy details? Is Max life not trusted then? Why is this back door way of asking people for policy?

I will cancel all my policies along with family members if I do not get the right solution for this.

Name of people who called me
1. Anuradha kashyap
2. Nikitha Sharma
3. Sanjay Aggarwal

Agent code in document : 859023

Regards,
KP
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Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2022
Max Life Insurance Customer Care's response
Hi Krishna,

We regret the inconvenience caused. Please share your contact details and the phone number from where you received the call. This will help us in verification and resolving your concern as soon as possible.

Regards,
Team Max Life.
Jan 23, 2022
Updated by Krishna Prasad P
Hi,
My contact number : +91 [protected]

I have received the call from following phone numbers.
Anuradha Kashyap : [protected]
Nikitha Sharma : [protected]
Sanjay Agarwal : [protected]

Regards,
KP
Verified Support
Jan 25, 2022
Max Life Insurance Customer Care's response
Hi Krishna,

Thank you for sharing your contact details. Please be assured that our team member will connect with you and resolve your query in the best manner possible.

Regards,
Team Max Life.
Feb 19, 2022
Updated by Krishna Prasad P
Hi,
This is been almost a month now no one connected with me to resolve my queries. Can you please answer my queries on priority?

Regards,
KP
Mar 01, 2022
Updated by Krishna Prasad P
Hi,

Why there is no progress in my queries? Can I consider this as frauds happening are supported by Max Life and discontinue all my family members policies?

Regards,
KP
Verified Support
Mar 04, 2022
Max Life Insurance Customer Care's response
Hi Krishna,

We would like to inform you that your concern has been resolved and the update has been shared on your registered email ID. Do reach out if there's anything else we can help you with.

Regards,
Team Max Life.
Mar 07, 2022
Updated by Krishna Prasad P
Hi,
Last mail to me on this regard was on Feb 2nd with the below message.

"We would like to inform you that we are in the process of reviewing your query/service request registered under ticket number 6747469 and would get back to you with the status at the earliest".

Please let me know if I am missing any mails or can you forward it again to [protected]@gmail.com ?

Thanks,
KP
Complaint comments 

Comments

Hi,
My contact number : +91 [protected]

I have received the call from following phone numbers.
Anuradha Kashyap : [protected]
Nikitha Sharma : [protected]
Sanjay Agarwal : [protected]

Regards,
KP

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