[Resolved]  Max Life Insurance — Yes Bank agent fraud

Hi,
My policy no. is[protected] commenced in 2014. I went to my Yes bank branch in Vashi Mumbai to get a FD but the bank agent kept on lobbying for max life insurance. I have paid 7lakhs premium, full amount. The bank agent told me that after 7 years I will be able to get my premium as well as the bonus amount.

Today, I found out that my policy matures after 48 years! I was never told about this! Infact, the yes bank agent told me that after 7 years I will get 11 lakhs even if I am alive. And now I get back only the surrender amount close to 6 lakhs, i lose 1 lakh of my hard earned money. I kept on paying my premium on time by borrowing money for this?

Now the agent tells me that if I keep the policy for 5 more years, I will get my premium back. I don't want to fall in this trap anymore. No sane person in early twenties will go for a 48 year maturity policy to get only the premium back. Please help me get my premium amount back.
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Aug 6, 2021
Complaint marked as Resolved 
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Dear Shivani,

We regret the inconvenience caused to you, we request you to mark a mail at manager.[protected]@maxlifeinsurance.com with a 9-digit policy number in the subject line. Meanwhile, do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.
Shivani Visen's [Complaint's author] reply, Feb 24, 2021
Hi, what do you mean by protected here?
manager.[protected]@maxlifeinsurance.com

What am I supposed to enter in the protected text?
Dear Shivani,

We regret the experience you had, we request you to mark a mail at manager.[protected]@maxlifeinsurance.com with a 9-digit policy number in the subject line. Meanwhile, do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.
Shivani Visen's [Complaint's author] reply, Mar 31, 2021
Hi,
I tried mailing you on [email protected] but the recipient address was rejected. Can you please confirm the email id where I have to send the email?

I sent it at [email protected] where xxxxxxxxx is my 9 digit policy no.

Thanks
Dear Shivani,

We regret the experience you had, we request you to mark a mail at manager.[protected]@maxlifeinsurance.com with a 9-digit policy number in the subject line. Meanwhile, do reach out if there's anything else we can help you with.

Regards,
Team Max Life Insurance.

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