[Resolved] Maxbhi / Elcotek Telecom — ordered intex aqua wing battery | |||||
Sir i ordered two times intex aqua wing battery first time i paid the order rs.609 on 29-07-17 they cancelled the order due to unavailability of the product but i did not received the amount to my bank as refund again they showed the same product available again i put the ordeer and paid 669 rupees again they cancelled the order due to unavailability is this a joke for them when i will get the refunds of my two orders plz.. Look this issue my oder numbers are 566813 and 587553... Arunkumar Was this information helpful? | |||||
Aug 19, 2017 Complaint marked as Resolved i called them and they called me and i mailed them and they answered me by mail they finally settled my two refund amounts of 608.72 after 20 days and 669 after two days.. but very horrible experience and i do not go again to this maxbhi site...arun Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint. Verified Support Aug 18, 2017 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. R V Arun Kumar Sir... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your both the Orders #566813, #587553 with maxbhi.com. As per your complains please allow me to answer them. First you complained that we canceled all your orders. Sir, please let me inform you that we are an eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stocks from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 5 times and we tried to look for that product and still end up without it, then who is the one with the real loss. About your 2nd complain about refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support chat or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as we receive a confirmation for refund to bank i am initiating your complete refund from our-end it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.
Verified Support Aug 19, 2017 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. R V Arun Kumar Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As confirmed with you on call refund is received by you sir of Order# 587553 and your Order #566813 is also completely refunded from our-end and the Bank Ref. # 991423, kindly check it with your bankand let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.
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