[Resolved]  Mcdonald's — Home Delivery - IMPOSSIBLE

Address:

Mumbai City, Maharashtra

Call in - my number given to another person. Give all the new data. Order taken. 1.5 hours later - no food when provided order number and delivery time of 30 min. from Bandra. Call back to MacDonald's to inquire. Person has no record of changes to number or of order. I demand supervisor after repeating details for second time. Supervisor hangs up on me. Call back, explain issues with MacDonald's service and explain I'm writing letter to head office. Disconnect call. Supervisor calls me back 10 min later as to address issue. I explained I gave four opportunities for this issue to be corrected and this is upsetting and is not to be pursued any further at this level. In short - MacDonald's telephone service is a joke and requires an online menu order system designed for smart phones because clearly you cannot talk to their people and get anything done. ONE ORDER LOST - ONE CUSTOMER UPSET - ONE CITY AWARE DO NOT WASTE YOUR TIME.