Mcdonald's India — Non delivery in my area

Address:

Pune, Maharashtra

I had ordered online from the Aundh outlet of McDonald (order no. 23287) on 6th May 2015. After I ordered and made the online payment, I got a call from the Aundh outlet[protected] saying that they do not deliver in my area (which is not true as I have seen McDonald delivery bike in my area many times). So the person (Gautam) said that he will not deliver in my area and said that he will cancel my order. He was very rude and unprofessional. He also warned me against ordering online ever again. When I got angry and asked him his name, he quickly detracted saying that they will deliver this one time but never again. Even the boy who delivered forbade me from ordering online again. I was so embarrassed by this entire ordeal. My complaint against McDonald's is that:- 1) If you don't deliver in my area, why do you have the option on your website? Aundh is a mere 2.5kms from my house. 2) What on earth do you're employees think they are to warn me against ordering online again? 3) What kind of employees do you have dealing with paying customers? Has McDonalds never heard of customer service.? Hope to get some kind of reply and/or apology from McDonalds and hope they take these employees to task. This is not how you run a multi-million dollar business.